Products & availability
Seasons, pricing, capacity, assets, pickups and scheduling. (21 articles)
Early-bird, seasonal and group pricing Choose the right TicketingHub settings for advance-purchase offers, date-based prices and group rates.
How to add a new product or venue and understand product settings A step-by-step guide to creating or cloning a product (tour, event or venue) in TicketingHub, along with an overview of the key product settings available in the dashboard.
How to Assign Tour Guides and Automate Notifications in TicketingHub Activate Guides if they are missing from the menu, then create guides, assign shifts and configure automated notifications.
How to Clone a Product Step-by-step guide to duplicating an existing product in TicketingHub to save time when creating similar tours, events, or seasonal activities.
How to close time slots and days Close a single time slot, a single day or a date range without changing the rest of your recurring availability.
How to create availability using seasons Set recurring product times and capacities with seasons, and use exceptions for one-off changes.
How to Create Bundles Using Ticket Variations A step-by-step guide to creating ticket bundles in TicketingHub by combining multiple experiences into a single purchasable product using ticket variations and categories.
How to Delete or Archive a Product Learn how to archive a product in TicketingHub to remove it from active listings while keeping it available for future restoration.
How to Manage Asset Availability Create and assign shared resources such as guides, vehicles, or rooms, then manage when they are unavailable.
How to Set Custom Prices and Times for Private Bookings A step-by-step guide to creating orders with custom pricing and scheduling for private bookings, exclusive tours and VIP experiences in TicketingHub.
How to set rates for products and services A step-by-step guide to creating and managing pricing rates for tours, events and services in TicketingHub, including percentage, fixed and manual price adjustment options.
How to Set Ticket Cut-off Times Set product-wide booking cut-offs and understand how they differ from ticket-level availability notices.
How to set up and update ticket prices A step-by-step guide for tour operators and event organisers on how to update ticket prices and configure seasonal (yield management) pricing in TicketingHub.
How to set up custom questions for customers Learn how to add custom questions to your TicketingHub products so you can collect important guest information—such as dietary restrictions or accessibility needs—during the booking process.
How to Set Up Packages in TicketingHub Learn how to bundle two or more products into a single bookable package in TicketingHub, with per-tier pricing, one checkout, and separate time selection for each activity — online in the widget or in person on the POS.
How to Set Up Taxes and Booking Fees A step-by-step guide for tour and activity operators to configure tax lists and booking fees in the TicketingHub dashboard, including VAT, cumulative and online-only fee options.
Pickup List: Set Up Hotel and Location Pickups for Your Tours How to create and assign a Pickup List in TicketingHub so customers can choose from pre-approved hotel and location dropdowns at checkout, including time offsets, Liquid tags for emails and custom pickup handling.
Product time zones Choose the correct time zone for a product and understand when and why the setting becomes locked.
TicketingHub Assets: Manage Rooms, Guides & Equipment Across Products A guide to using TicketingHub Assets to attach and track finite resources — rooms, guides and equipment — across one or more products, with automatic capacity enforcement.
TicketingHub Product Settings: A Complete Guide for Tour Operators A comprehensive guide covering every Product Settings option in TicketingHub — from product details and ticket types to booking constraints, cutoff times and advanced configuration.
Why Isn't My Availability Showing? A Checklist Use this ordered checklist to find out why dates or times are missing from your TicketingHub calendar or booking widget.