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TicketingHub Help

How to request payments via a payment request link

Let’s be honest: nobody wants to read out their card details over the phone. Keeping payments smooth and secure is essential, which is where TicketingHub’s Payment Request Link feature comes in.

This guide is ideal for tour and activity operators who want to simplify the payment process. It explains how to send customers a secure payment link by email, allowing them to pay safely and conveniently at their own pace. It is particularly useful when a customer does not want to provide their card details over the phone.

Important: A manually created booking stays Pending until it has a payment, is marked as a Provisional Order, or has a Payment Request link. Adding a payment request moves the order to Payment Requested while the customer pays. Tickets are sent after payment. If you need to confirm the booking before any payment is taken, mark the order as provisional instead — see How to use provisional invoices for bookings.

  1. Create a new order
  2. Add a booking
  3. Enter customer information
  4. Generate and send the payment request link

1. Create a new order

  • Navigate to your Dashboard.
  • Go to Orders and select Actions → New Order to start managing the booking details.

2. Add a booking

  • Select the New Booking button.
  • Enter details such as the product, date, time and number of customers.

For more details, see the guide on how to add a booking.

3. Enter customer information

  • In the Customer section, enter the customer’s details.
  • If the customer is already in your database, select their name to automatically fill in their details.
  • Find the Payment Request section.
  • Select the New Payment Request button.
  • Enter the payment amount and select Create Payment Request.
  • If required, you can split the payment into multiple parts for group bookings where different individuals prefer to pay separately.

Note: This action generates a secure payment link that can be emailed directly to the customer. The order status changes from Pending to Payment Requested. The customer receives their tickets after the order has been paid. If you need to confirm the booking without waiting for payment, mark the order as a Provisional Order instead.

And that’s a wrap!

There you have it: simplicity and security in a single click. With the Payment Request Link, you can make payments easier, improve your customer service and avoid the difficulties associated with taking payments over the phone. Follow these steps to give your customers a smooth and convenient payment experience.

If you have any questions or need further assistance, do not hesitate to contact our support team. We are here to help!