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TicketingHub Help

How to Add a Logo to POS Tickets and Receipts

Put your branding on every ticket and receipt you hand to a customer. Upload a receipt logo in your dashboard and it will print at the top of tickets and receipts from the TicketingHub Point of Sale app.

How the Receipt Logo Works

  • The receipt logo prints at the top of tickets and receipts printed from the Point of Sale app.
  • If you haven’t uploaded a receipt logo, your company logo is printed instead — so you can rely on the fallback until you’re ready to upload something print-specific.
  • Receipt printers print in black and white, so a simple, high-contrast version of your logo will usually look better on paper than a detailed or colourful web logo.
  1. Go to Settings → POS Settings in your TicketingHub dashboard
  2. Find the Receipt Logo section
  3. Click Choose File and select an image — GIF, JPEG, and PNG files up to 5MB are supported
  4. A preview of your chosen image appears immediately, so you can check it before saving
  5. Click Update — the page refreshes and shows your saved logo

Pro Tip: Use an image at least 380 pixels wide so it prints sharply, and prefer a simple design with strong contrast — fine detail and subtle colours don’t survive black-and-white receipt printing.

To swap in a different logo, choose a new file in the Receipt Logo section — the preview updates straight away — and click Update. The new logo replaces the old one on all future prints.

  1. Go to Settings → POS Settings
  2. Click Remove receipt logo
  3. Confirm the removal in the dialogue

The logo is removed immediately, and your tickets and receipts go back to printing your company logo (if present).

FAQ

Which image formats are supported?

GIF, JPEG, and PNG files up to 5MB.

What prints if I don’t upload a receipt logo?

Your company logo, as shown on your main Settings page. If you haven’t uploaded a company logo either, tickets and receipts simply print without one.

Why does my logo look different on paper than on screen?

Receipts are printed in black and white on thermal printers. Colours are converted to shades of grey, so logos with strong contrast and simple shapes reproduce best.

Does the logo apply to every device?

Yes. The receipt logo is an account-wide setting — every device running the Point of Sale app picks it up for its next print.

All Set!

Once your logo is uploaded, every ticket and receipt printed from the Point of Sale app carries your branding — no printer configuration needed.

Need further help? Chat with us or send us an email.