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TicketingHub Help

How to Enable and Set Up the Magic Link Feature

Have customers ever frantically emailed you to reschedule their tour at the last minute? Or have frustrated guests been unable to attend and asked for a refund? Managing booking changes can be a time-consuming headache—but it doesn’t have to be.

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With TicketingHub’s Magic Link feature, customers can manage cancellations, rescheduling and voucher conversions themselves—without flooding your inbox. It’s a win-win: they get the flexibility they need, and you receive fewer support requests to deal with.

Step 1: Access Settings

  1. Go to Settings in your TicketingHub dashboard.
  2. Navigate to the Advanced tab.

Step 2: Configure Booking Management Options

  1. Under Booking Managed by Customer, select the checkboxes for the actions you want to allow:

    • Cancel and refund booking – Customers can cancel their booking and receive a refund.
    • Change booking to voucher – Allows customers to convert their booking into a voucher for future use.
    • Change booking date or time – Enables customers to change their booking to a different date or time.

  2. Set the timeframe during which customers can make changes using the Change allowed up to box (for example, days, hours, weeks or months before the event).

To convert a ticket to a voucher yourself from the dashboard, open the order, click the booking date and time, select Voucher Booking, select Update Booking, then select Confirm Order. See Convert a Booked Ticket to a Voucher.

Step 3: Save Your Settings

Click the Update button to apply the Magic Link settings.

After enabling the Magic Link feature, you can set it up and display it in your booking confirmation emails. Here’s how:

  1. Go to the Product in your TicketingHub dashboard.
  2. Navigate to the Emails tab.
  3. Locate the Ticket Booking Confirmation Email box.
  4. Click on View > Edit.
  5. Insert the following code where you want the Magic Link to appear:
[PERSONALIZE ANCHOR TEXT HERE]({{ manage_booking_url }})

Step 2: Customise the Link Text

Make the anchor text stand out by putting it in bold. Simply add two asterisks before and after the text.

Here are a few sample ideas for the anchor text:

  • Manage Your Booking Here
  • Need to Reschedule? Click Here
  • Change Your Booking to a Voucher with a Click
  • Modify Your Reservation Anytime
  • Click Here to Adjust Your Tour Date

Step 3: Save and Test Your Changes

  1. Click Save Changes
  2. Test it by clicking Send Test Email
  3. Enter a sample booking number to send a test email and see how it looks for your customers.

You can also include the Magic Link in other email templates to make things even easier for your customers:

  • Booking Changed Email – Sent when a booking is updated, including an attached PDF with the updated vouchers/tickets.
  • Booking Reminder Email – A brief reminder sent 24 hours before the customer’s booking is due to start.

To do this, simply insert the same Magic Link code, personalise the message and save your changes.

All Set!

With the Magic Link enabled and set up in your emails, your customers can now manage their own bookings hassle-free, reducing your workload while enhancing their experience.