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How to set up custom questions for customers

Have you ever had a guest arrive with a nut allergy you did not know about? Or realised too late that someone needed wheelchair access? Missing key details can lead to last-minute chaos—but it does not have to.

With TicketingHub’s custom questions, you can collect important information in advance, ensuring a smoother experience for both you and your guests. Whether you need to ask about dietary restrictions, special assistance or group preferences, setting up custom questions takes just a few clicks.

Steps to set up custom questions for customers

Step 1: Access the product settings

  1. Go to the Product you want to modify.
  2. Click on Questions.

Step 2: Add a custom question

  1. Click on New Question.

  2. Complete the on-screen prompts:

    • Question – Enter your custom question (for example, “Do you have any food allergies?” or “Do you require special assistance?”).
    • Question Type – Select the format: Single-choice Select, Multi-choice Select, Text Field, Paragraph (long text), Number, Email Address, Telephone Number, Website/URL, Date, Time of Day or Date and Time.
    • Options – If you selected single-choice or multi-choice, define the answer options.
    • Only Show for Specific Tickets – Choose whether this question applies to certain ticket types (for example, Adult or Child) or specific Variants.
    • Additional Settings – Toggle options for making the question optional, asking one question per ticket and grouping responses together.

Step 3: Finalise and save

  1. Review the question setup to ensure it is accurate.
  2. Click on Create Question to save.

No sweat!

Easy, right? Your custom question is now active, helping you gather key customer details effortlessly during the booking process. No more surprises—just smooth sailing from booking to tour day! For more details, you are always welcome to contact our team.