How to Use POS Shifts in the TicketingHub POS App
Running a ticket booth, street team, or front-of-house desk? POS Shifts gives your employees a structured start and end to every working day — complete with cash float tracking and an automatic Z Report for end-of-day reconciliation.
Employees log in, declare their opening float, take payments throughout their shift, and close out with a cash reconciliation and full breakdown of payments received and ticket sales. No manual totalling. No guesswork.
Looking for Guide Shifts (tour guide assignment and notifications)? Read the Guide Shifts article.
Step 1 — Enable POS Shifts in Your Dashboard
POS Shifts are disabled by default. Before your team can use them in the POS app, a dashboard admin needs to switch them on.
- Go to Settings → POS Settings in your TicketingHub dashboard
- Under Require users to start a shift before they can sell tickets…, select Enabled
- Select one or more float currencies — these are the currencies your team will handle cash in
Note: You can configure multiple currencies if your team takes cash payments in more than one. Each currency will have its own float entry at the start and end of every shift.
Step 2 — Starting a Shift
Once POS Shifts are enabled, every employee will be prompted to start a shift when they log in to the POS app. They can’t access the POS until they do.
- Open the POS app and log in with your credentials
- You’ll be prompted to Start Your Shift
- Enter your opening float amount(s) — the cash you’re starting with, for each currency configured
Once started, the shift is visible at any time from the Profile screen in the app.
Pro Tip: Count your float carefully before entering it. This opening amount is what the Z Report uses to calculate your expected closing cash — an accurate opening float means accurate end-of-day reconciliation.
Step 3 — Ending a Shift & Generating a Z Report
At the end of the working day, or whenever the employee’s shift is complete:
- Go to the Profile screen in the POS app
- Tap End Shift
- Enter your closing float amount(s) for each currency
TicketingHub will automatically generate a Z Report for the shift. The employee is then taken to the Z Report screen where they can:
- View the report on screen for immediate reference
- Print the report for physical records
Pro Tip: The 5 most recent Z Reports are always accessible from the Profile screen — so reports can be reopened or reprinted at any time without recalculating.
Transferring a Shift Between Devices
If an employee needs to switch to a different device mid-shift — for example, moving from a ticket desk to a mobile device for the afternoon — they can transfer their active shift to the new device. When logging in to the new device, if the employee has an active shift on another device, they will be prompted to transfer their shift.
The transfer carries over the current float state, so the Z Report at the end of the day accurately reflects all transactions across both devices. Nothing is lost or double-counted.
Understanding the Z Report
The Z Report is your end-of-shift reconciliation summary. Here’s what it includes:
Summary
This section includes a unique report number, shift start and end dates, Z Report creation and last printed date, counts of the number of bookings and tickets created, and counts of the number of tickets scanned.
Cash Reconciliation
| Line Item | Description |
|---|---|
| Opening Amount | Cash declared at the start of the shift |
| Sales Amount | Total cash payments taken during the shift |
| Closing Amount | Cash declared at the end of the shift |
| Expected Amount | The expected closing amount based on the opening amount and sales amount |
| Variance | Difference between expected and actual closing cash |
What’s excluded from cash reconciliation: Voucher payments and external payments are excluded from the cash reconciliation sales amount — keeping your reconciliation focused on the cash that was physically handled. External payments are still shown on the Z Report as a separate informational section, so you can see them without them affecting your cash variance.
Multi-currency support: If your team takes payments in more than one currency during a shift, the Z Report groups and displays totals by currency.
Payments Received
This section lists the total amount and number of both cash and card payments.
External Payments
This section lists the total amount and number of any external payments, such as credit payments taken for a reseller booking.
Ticket Sales
This section lists the total amount, count and headcount of ticket sales by product.
FAQ
What happens if an employee forgets to end their shift before logging out?
The employee can end their shift when they log back in to the POS app, or you can contact our support team — we can help close out a shift manually.
Can an employee see their previous Z Reports?
Yes. The 5 most recent Z Reports are visible on the Profile screen in the POS app and can be reprinted at any time.
Are voucher payments included in the Z Report totals?
No. Voucher payments are excluded to keep cash and card reconciliation accurate.
Can the Z Report handle multiple currencies?
Yes. If payments were taken in more than one currency during a shift, the Z Report groups totals by currency.
Is POS Shifts the same as Guide Shifts?
No — they’re completely separate features. Guide Shifts are for assigning tour guides to options and automating their notifications. POS Shifts are for managing employee working sessions in the POS app with float tracking and Z Reports.
All Set!
Once shifts are enabled and your team is trained on the start and end flow, daily reconciliation becomes fast and reliable. No more manual cash counts or spreadsheet totals.
Need further help? Chat with us or send us an email.