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TicketingHub Help

How to restore an expired order

Orders can expire when they are not completed before the order timeout. If the requested date and time still have availability, you can reinstate the order instead of creating it again.

Find the expired order

  1. Go to Orders.
  2. In Filter By, open Status.
  3. Select Expired, then select Search Bookings.
  4. Open the required order by selecting its OR number.

If you know the order reference, you can search for it directly.

Reinstate the order

  1. Check the customer, bookings, date, time, quantities, and balance.
  2. Open Actions → Reinstate Order.
  3. Confirm the action when prompted.

TicketingHub will only reinstate the order if the requested booking is still available. If availability has changed, create a new order for an available date or time.

Reinstating restores the order so you can continue working on it; it does not collect an outstanding payment. Review the balance and follow Confirming an order that is not fully paid if payment is still due.