How to Edit and Customise Email Templates

Want to give your emails a personal touch? With TicketingHub, you can customise your receipt emails, pro forma invoices and refund emails to reflect your brand, complete with your logo, essential details and even a handy map link to your tour’s meeting point.

Steps on How to Edit an Email Template

1. Go to the email template
2. Edit the email template
3. Edit email templates in Markdown format
4. Finalise the edits

2 Types of Emails

In TicketingHub, you can customise email templates based on the type of email you want to modify. There are two categories of emails:

Account Emails

Account emails in TicketingHub include:

• Receipt Emails – Sent to customers after a successful payment, with a receipt PDF attached.
• Pro Forma Invoices – A preliminary bill issued before a tour is delivered. It outlines estimated costs, including fees, taxes and any additional charges. Commonly used for corporate and group bookings, as well as international tour resellers who require formal documentation before finalising a tour.
• Refund Emails – Sent to customers when a refund has been processed successfully.

Product Emails

Product emails are specific to your tour products. Examples include:

• Abandoned Booking Recovery Email
• Voucher Booking Confirmation Email
• Ticket Booking Confirmation Email
• Booking Changed Email
• Booking Cancelled Email
• Booking Reminder Email
• Booking Feedback Email

How to Edit Email Templates

You can customise your email templates, add your tour logo as an image and include links to maps for your meeting location by following these steps.

1. Go to the Email Template

For Account Emails:

• Go to Settings
• Navigate to the Emails tab
• Enable or disable emails – Choose whether to turn specific email types on or off.

For Product Emails:

• Click on a specific product
• Navigate to the Emails tab
• Choose the type of email you want to edit and customise

2. Edit the Email Template

• View the current template – Click on VIEW to see the email template being sent.
• Edit the template – Click on EDIT to customise the content.

Supplementary Information: Using Liquid Tags in Email Templates

TicketingHub email templates use Liquid tags (enclosed in {{brackets}}). These allow you to pull data from the system and personalise emails automatically. For example, you can include the customer’s first and last name so that emails feel more personal.

3. Edit Email Templates in Markdown Format

TicketingHub email templates use Markdown formatting. To edit them properly:

1. Use StackEdit.io for editing.
   • Copy the email content from the TicketingHub editor.
   • Paste it into StackEdit.io.
   • Customise the text: bold important details, italicise, add bullet points and insert images or links.

The left side of the editor is where you make changes, and the right side shows a live preview.

2. Once satisfied with your edits, copy the Markdown text.
3. Paste the edited text back into the TicketingHub editor.

4. Finalising the Edits

• Click SAVE CHANGES to apply updates.
• Send a test email – Click on SEND TEST EMAIL to preview how the email looks in your inbox.

Conclusion

Customising your emails in TicketingHub is straightforward. With these simple steps, your emails will look polished, professional and perfectly on-brand.