How to add users, restrict access and configure supplier notifications

Have you got new team members, or do you need to adjust who can see what? No problem! This guide will show you how to add users, set access levels and configure supplier notifications in TicketingHub. It is like being the captain of your ship—delegating tasks while keeping everything under control. Let’s get started!

Table of contents

1. Go to user settings
2. Create a new user
3. Enter user details
4. Assign an access level
5. Save the new user
6. Supplier notifications

1. Go to user settings

Go to Settings, then click Users in the top menu.

2. Create a new user

Click New User in the top-right corner of the dashboard.

3. Enter user details

Enter the new user’s name and email address.

4. Assign an access level

Select the appropriate role for the user based on their responsibilities. You can select more than one role for a user.

Available roles

• Administrator: Full access, including settings and user management.

• Manager: Similar to Administrator, but cannot alter or delete users.

• Operations: Focused on availability, customers and existing products.

• Support: Handles bookings, customers, resellers and communications.

• Finance: Manages reports, payments and financial data, but cannot manage bookings.

• Sales: Deals with bookings, resellers and existing products.

• Entry: Handles entry-related tasks, such as ticket scanning.

• User Manager: Manages users for the supplier account. Cannot grant or revoke the Administrator or Finance roles, and cannot remove users who hold them; only an Administrator can do this.

• Channel Manager: Oversees reseller websites. When selected, a prompt will appear allowing you to assign specific channel(s) for this user to manage.

• Point of Sale: Provides access to the POS app only. Users with this role cannot access the main dashboard. When they log in to the web dashboard, they are automatically redirected to the supplier selection screen, where they can manage only their own account details. They cannot view bookings, reports, settings or any administrator sections.

Important — POS app access: Only users with an Administrator, Manager or Point of Sale role can log in to the TicketingHub POS app. If a user without one of these roles attempts to log in, they will see the message: “You do not have access to the Point of Sale application. Please contact your TicketingHub administrator.”

5. Save the new user

Click Create User to save the changes.

The new user will receive an automated email with instructions on how to set their password.

6. Supplier notifications

TicketingHub sends automated email notifications to keep operators informed of important booking activity. These are triggered by system events and delivered to the email address associated with each user account.

Notification types

Suppliers and guides can receive the following notification emails:

• Booking Confirmed — Sent when a new booking is confirmed on any channel.
• Booking Provisional — Sent when a booking is placed but is awaiting confirmation.
• Booking Cancelled — Sent when a booking is cancelled by a customer or administrator.
• Extras Purchased — Sent when a customer adds extras to an existing booking.
• Manifest Email — Sent to the operator or assigned guide before a tour departure, listing all confirmed passengers.
• Last-Minute Booking Alert — Sent when a booking is made within a short period before the tour start time.
• First Option Booked — Sent when the first booking is placed in a previously empty availability slot.

Guides have their own notifications, configured for each guide:

• Shift Assigned — Sent when a guide is assigned to a shift.
• Shift Reminder — Sent to a guide before an upcoming shift.
• Guest List — Sent to a guide before a tour, listing the confirmed guests.

Configuring who receives notifications

Notification preferences are managed at user level. To ensure that the right people receive the right emails:

1. Go to Settings → Users.
2. Select the user you want to configure.
3. Ensure that their email address is correct and up to date.
4. Review their assigned role — notification delivery is tied to the user’s email address on file.

Tip: If a supplier or guide reports missing booking notifications, first verify their email address in user settings and check that the notification email has not bounced. Contact TicketingHub support if delivery issues persist.

Frequently asked questions

Can a user have more than one role?

Yes. You can assign multiple roles to a single user. For example, a team member could have both Sales and Support roles simultaneously.

Can a Point of Sale user access the dashboard?

No. Users with only the Point of Sale role are redirected away from the main dashboard when they log in. They can view and update their own account details, but cannot access bookings, products, reports or settings. Dashboard access requires an Administrator or Manager role.

What happens if I assign the Channel Manager role?

A prompt will appear during setup asking you to select the specific reseller channel(s) this user should manage. They will only have visibility and control over those assigned channels.

How do I remove a user’s access?

Go to Settings → Users, find the user, and either edit their role to restrict access or deactivate their account entirely. Removing an Administrator or Finance user requires an Administrator.

What happens to users who stop using TicketingHub?

User accounts that have been inactive for a year expire automatically and can no longer be used to sign in. To reactivate an account, request a password reset email from the login page and choose a new password.