How to enable notifications for users

Ever had a team member miss an important booking update or refund request? Keeping everyone informed is crucial for smooth operations. With TicketingHub’s user notifications, you can make sure the right people receive the right updates—without flooding their inboxes with unnecessary alerts.

Step 1: Access user settings

1. Click Settings in the left-hand sidebar of your TicketingHub dashboard.
2. Navigate to the Users tab — here, you’ll see everyone with access to your TicketingHub account.

Step 2: Enable notifications for a user

1. Find the user you want to update.
2. Click the Notifications button — this will open the User Notification Settings pop-up window.
3. Select the notifications you want this user to receive.

Tip: Hover over the question mark icon next to each notification type for a quick explanation of what it does.

Notification types explained

TicketingHub offers the following notification types. Each can be toggled on or off independently for each user.

• Order Confirmed — Sent when a new booking is confirmed on any channel (online, POS or reseller). Ideal for operators or team members who need real-time visibility of new sales.

• Order Provisional — Sent when a booking is placed but is awaiting your confirmation before it is fully accepted. Useful for operators who manually approve bookings.

• Order Cancelled — Sent when a booking is cancelled by a customer, reseller or admin. Keeps your operations and finance teams informed of any changes to manifests or revenue.

• Extra Purchased — Sent when a customer adds an extra (add-on product or upgrade) to an existing booking. Helpful for guides and operations staff who need to prepare ahead of a tour.

• Manifest Email — A pre-tour summary sent to the operator listing all confirmed passengers for an upcoming departure. Typically sent automatically before the tour start time. Useful for tour leads and operations managers.

• Last-Minute Booking — Sent when a booking is made within a short window before the tour start time. Important for guides and drivers who need to be alerted to late additions.

• First Option Booked — Sent when the first booking is placed on a previously empty availability slot. Useful for operators who want to know when a new date or time slot becomes active.

Who should receive which notifications?

• Operations and guides: Order Confirmed, Extra Purchased, Manifest, Last-Minute Booking
• Finance and management: Order Confirmed, Order Cancelled, Extra Purchased
• Admins and owners: All of the above, plus First Option Booked and Order Provisional

Step 3: Customise product-specific notifications

If you only want a user to receive notifications for certain products (for example, a guide who only runs one tour):

1. Check Send notifications only for selected products.
2. Select the relevant product(s) from the drop-down list.

This is particularly useful for:

• Multi-product operators who have different guides or managers for each product
• Guides who should only be notified about their own tours
• Part-time staff who handle a subset of your product catalogue

Note: If no products are selected, the user will receive notifications for all active products by default.

Step 4: Save your changes

1. Review the notification settings you have selected.
2. Click Update User to apply the changes.

Changes take effect immediately. The user will begin receiving emails for any new events that match their enabled notification types from this point onwards.

Troubleshooting: not receiving notifications?

If a user reports that they are not receiving notifications, work through the following checks:

1. Verify that the email address is correct

Go to Settings → Users, open the user’s profile and confirm that the email address on file is accurate and up to date.

2. Check that the notification settings are enabled

Click the Notifications button for that user and confirm that the relevant notification types are toggled on. It’s easy for settings to be accidentally left off.

3. Check the user’s spam or junk folder

TicketingHub notification emails are sent from an automated address. Ask the user to check their spam folder and mark the sender as trusted.

4. Check for product-specific filters

If Send notifications only for selected products is enabled, confirm that the relevant product is included in the selection. If a product was recently added, it may need to be manually added to the filter.

5. Verify the user’s role

Notification emails are delivered to the email address on the user’s profile. Ensure that the user account has not been deactivated or had its role changed in a way that affects its account status.

6. Still not working? Contact support

If you’ve checked all of the above and notifications are still not arriving, please contact the TicketingHub support team. Our team can investigate delivery at server level and help diagnose any email routing issues.

Frequently asked questions

Can I enable notifications for all users at once?

Not currently — notification preferences must be set individually for each user. This ensures that each team member receives only what is relevant to their role.

Will a user be notified about bookings made via all channels?

Yes. Notifications cover bookings made via your website widget, the POS app, reseller portals and OTA channels (such as Viator or GetYourGuide), as long as the relevant notification type is enabled.

Does a Point of Sale user receive notifications?

Yes, if the relevant notification types are enabled on their account. Notification delivery is based on the email address on the user’s profile, regardless of their dashboard access role.

Can I set different notification rules for different products?

Yes — use the Send notifications only for selected products option in Step 3. Each user can have a unique combination of notification types and product filters.

Are notifications sent immediately or on a schedule?

Most notifications (Order Confirmed, Cancelled, Extra Purchased, Last-Minute Booking) are sent immediately when the triggering event occurs. Manifest emails are typically scheduled to send automatically ahead of the tour departure time.

Can guides receive notifications without a full dashboard login?

Yes. A guide can have a user account with the Entry Manager role and receive manifest notifications without needing full dashboard access. Their notifications are delivered by email only, but you can also use our guide feature.