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TicketingHub Help

How to Change a Voucher's Expiry Date

Overview

TicketingHub allows administrators to update the expiry dates of expired vouchers, helping to maintain customer satisfaction when circumstances prevent timely redemption.

Step 1: Locate the Booking

Search by order reference number or filter the results by Voucher Booking status to identify the relevant transaction.

Step 2: Access Voucher Details

Open the booking by clicking its order number and identify entries marked with the V symbol, which designates voucher bookings.

Step 3: Update the Date

  1. Select the Edit option on the voucher booking.
  2. Click Expires On.
  3. Choose a new expiry date from the calendar picker.
  4. Save your changes by clicking the Update Booking button.

The process is quick and hassle-free, requiring just a few clicks to extend voucher validity and ensure customers retain their redemption opportunities, regardless of scheduling conflicts or other obstacles.