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TicketingHub Help

Product time zones

Each product has its own time zone. TicketingHub uses it for the product’s event dates and times, booking cut-offs, manifests and reminder emails.

Choose the time zone

  1. Open the product and go to Settings.
  2. Find Time zone in the product details.
  3. Choose the time zone where the tour, activity or event takes place.
  4. Save the product.

Use the event’s local time zone rather than your office time zone or the time zone where most customers live. This keeps scheduled times correct when daylight saving time changes.

Why is the time zone locked?

The product time zone locks as soon as the product has any booking. This includes bookings that are now expired or cancelled.

Locking the setting protects the dates and times already stored against that product. If the time zone is locked and incorrect, contact TicketingHub support before changing availability or accepting more bookings.

Before you start selling

Check the time zone before publishing the product, then confirm a future event in the sidebar Availability calendar and in the customer booking widget. Also review ticket cut-off times because those are calculated in the product time zone.

If a date or time is missing, work through the availability checklist.