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Different Payment Types in TicketingHub

Understanding Payment Types in TicketingHub

TicketingHub recognises that customers have varying payment preferences. The platform supports multiple payment methods to enhance the booking experience and facilitate smoother transactions. All payments are processed through SSL-encrypted connections with payment partners, ensuring that TicketingHub never stores or accesses customer credit card information directly.

The platform organises payment options into three primary categories:

Payments flow directly through integrated solutions such as Stripe.

Key features:

  • Funds are deposited directly into your merchant account
  • TicketingHub automatically deducts applicable fees, with no manual invoicing required
  • Ideal for businesses handling seamless online or in-person transactions

Fee structure: Automatic deduction of applicable TicketingHub fees

Important: TicketingHub does not process payments on behalf of suppliers. You must have your own merchant account.

2. Manual and Offline Payment Methods

This category encompasses cash, cheques, credit accounts and direct bank transfers.

Payment characteristics:

  • Cash, cheques and bank transfers are restricted to backend bookings created by you or your staff
  • Credit account payments require you to invoice resellers based on agreed terms, and are commonly used with platforms such as Groupon and Living Social

Fee structure: No TicketingHub fees apply, although manual invoicing to resellers is necessary

3. Third-Party Payment Gateways

This encompasses Point of Sale (POS) and Mobile POS solutions (SumUp, iZettle, Adyen), as well as online gateways such as PayPal and Spreedly-connected providers supporting over 100 options.

Fee structures vary:

  • PayPal and Spreedly: TicketingHub issues manual invoices for reconciliation
  • POS devices: Settlement occurs directly through your POS provider
  • Stripe: Fees are deducted automatically without manual invoicing

Limitation: Stripe has country restrictions. It is not currently fully supported in some countries (e.g., Egypt, Pakistan, Turkey).

How to Choose the Right Payment Type for Your Business

Your choice depends on your operating model:

  • Stripe: Choose this for fully integrated, automated processing without manual invoicing
  • POS/Mobile POS: Select this when accepting in-person bookings that require physical card readers
  • Cash, Cheques, Bank Transfers: Choose these for backend bookings with offline payment preferences
  • Credit Accounts: Use these when managing reseller relationships that require invoicing
  • PayPal: Select this if customers prefer PayPal and manual reconciliation is acceptable
  • Spreedly: Choose this when you hold an account with a supported gateway and want to integrate it

Frequently Asked Questions

What are the processing fees for each payment type?

Fees vary depending on the method and provider. Contact support for a detailed breakdown.

Spreedly vs. Stripe: Which is better?

This depends on your needs. Industry experience suggests that Stripe works well for most tour operators. However, larger businesses or those operating in countries where Stripe is not supported (Egypt, Pakistan, Turkey) may find Spreedly advantageous. TicketingHub covers Spreedly costs.

Can I use multiple payment methods simultaneously?

Yes, enabling multiple options gives customers greater flexibility.

How do refunds work for each payment type?

Refund processes vary by provider. Contact your gateway provider or TicketingHub support for specific guidance.