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TicketingHub Help

How to find a booking

Lost in the maze of bookings? Don’t worry—TicketingHub’s dashboard is here to save the day! With just a few clicks, you’ll be able to track down any booking like a pro. Let’s walk you through it step by step.

Steps to find a booking

1. Go to Orders

  • Log in to your TicketingHub dashboard.
  • From the main menu, go to the Orders section.

2. Search using the Find by Reference box

  • At the top-left corner of the page, locate the Find by Reference box.
  • Enter either the Booking Number (BK) or the Order Number (OR) in the field.
  • Click Find Bookings to display the results.

3. Use advanced filters for more precise searches

To narrow down your search, use the available filters. This is ideal if you don’t have the order’s BK or OR, or if you simply want to view a group of bookings that share the same criteria. These filters allow you to pinpoint specific bookings based on various criteria:

  • Status: Is it confirmed, pending or cancelled? You decide.
  • Product: Select the product associated with the booking.
  • Channel: Select the reseller channel—perfect for working with partners.
  • Reseller Voucher: Have a voucher? Search using its details.
  • Coupon Name or Code: Enter the promotional code to find the booking.
  • Date Booked On: Search for the date on which the booking was created.
  • Date Booked For: Search by the date of the event or service.
  • Voucher Booking: Find bookings linked to vouchers.
  • User: Search for the user who made the booking—because details matter.
  • Reseller: Find bookings from a specific reseller.
  • Booking Group: Looking for group bookings? Use this filter.
  • Voucher Code: Have a specific voucher code? Enter it here.
  • Tags: Use these handy tags to narrow down the results.
  • Attended: Check whether the booking has been marked as attended.
  • Incomplete Asset Allocation: Find bookings with missing asset allocations.

4. Review the booking details

Once the results appear, you can view key information such as:

  • Booking Number and Order Number
  • Customer Name
  • Booking details (e.g., booking date, group size and payment status)

You’ll also get a quick overview of whether it is part of a group booking, linked to a voucher or still awaiting payment. Everything is laid out for you—no detective skills required.