Account & dashboard
Users, access, notifications, passwords and Magic Link. (6 articles)
How Dashboard Dates and Date Ranges Work How the new dashboard decides the date of a sale or a visit, which time zone each one uses, why a date range can widen to whole weeks or months, how bookings are counted when they hold several ticket types, why a sale keeps the details it was made with, and what the transactions behind a tile show.
How to add users, restrict access and configure supplier notifications A step-by-step guide to adding users, assigning role-based access levels and configuring automated email notifications for suppliers in TicketingHub.
How to Change Your Password A step-by-step guide to updating your TicketingHub account password through the account settings interface.
How to Enable and Set Up the Magic Link Feature A step-by-step guide to enabling the Magic Link feature in TicketingHub so customers can manage cancellations, rescheduling and voucher conversions themselves, directly from their booking confirmation emails.
How to enable notifications for users A step-by-step guide to configuring email notification settings for individual users in TicketingHub, including notification types, product-specific filters and troubleshooting tips.
Understanding your TicketingHub dashboard tiles How to build your dashboard from tiles, what each measure counts, and how the filters, comparisons, views and drill-down work.