Bookings
Add, find, amend, cancel, refund, and switch bookings. (15 articles)
Confirming an Order That Is Not Fully Paid Learn why a booking stays Pending, when to use a provisional order or payment request, and what customers receive when an order still has a balance.
How Dashboard Dates and Date Ranges Work How the new dashboard decides the date of a sale or a visit, which time zone each one uses, why a date range can widen to whole weeks or months, how bookings are counted when they hold several ticket types, why a sale keeps the details it was made with, and what the transactions behind a tile show.
How to Add a Booking A step-by-step guide for tour operators and team members to create new bookings in the TicketingHub dashboard, covering order creation, customer information, payments, and order confirmation.
How to Add a Booking After It Happened Add a past booking to TicketingHub by creating an order and using the Custom Tour date option.
How to Add a Waiting List Learn how to enable and manage a waiting list in TicketingHub to capture customer interest for unavailable dates and notify them when new availability opens up.
How to Amend, Cancel, Refund, or Switch a Booking in TicketingHub Change, cancel, refund, or switch a booking, recover from cancellation mistakes, waive price differences, and verify refunds.
How to Find a Booking A step-by-step guide to locating bookings in the TicketingHub dashboard using reference numbers or advanced filters.
How to Notify Customers via SMS or Email A step-by-step guide to sending SMS or email broadcast messages to customers from the Availability or Orders pages in TicketingHub.
How to Request Payments via a Payment Request Link A step-by-step guide for tour and activity operators on how to generate and send a secure payment request link to customers via TicketingHub.
How to Resend a Confirmation Email to a Client A step-by-step guide for resending a booking confirmation email to a client from the TicketingHub dashboard.
How to Restore an Expired Order Find an expired order and reinstate it when the requested booking is still available.
How to Scan and Check In Tickets in TicketingHub POS Learn how to check in guests in TicketingHub POS by scanning their ticket QR code or by finding their booking on the Manifest.
How to Set Custom Prices and Times for Private Bookings A step-by-step guide to creating orders with custom pricing and scheduling for private bookings, exclusive tours, and VIP experiences in TicketingHub.
How to Use Provisional Invoices for Bookings A step-by-step guide to creating and sending provisional (proforma) invoices for group and corporate bookings in TicketingHub without requiring immediate payment.
Private & Public Notes How to add private and public notes to bookings in TicketingHub via the Order Page or Booking Page.