How to Close Timeslots and Days

Choose the method that matches the length of the closure. Before closing availability, check whether the affected timeslots already have bookings and manage those customers separately.

Close One Timeslot

1. Open Availability from the sidebar.
2. Find the date and select the timeslot.
3. Edit the timeslot.
4. Delete it if you want it removed for that date, or set its capacity to 0 if you want it to remain visible as sold out.
5. Save the change.

This creates a one-date exception without changing the recurring season.

Close One Day

1. Open Availability from the sidebar.
2. Find the date and select the bin icon for that day.
3. Choose the products to close.
4. Confirm the closure.

This creates a blank exception for the selected date. Exceptions always take priority over seasons.

If a timeslot has a guide assigned, deleting it cancels the guide’s shift. Closing a whole day cancels guide shifts only on timeslots without bookings. Guides on timeslots that have bookings keep their shifts. Guides are emailed about a cancelled shift when Shift Assignment Notification is turned on.

Change Part of One Day

Use an exception when the day needs different times or capacities rather than a full closure:

1. Open the product and go to Availability.
2. Select New Exception.
3. Enter an Exception Name and choose the date.
4. Keep Clone times currently active on selected date selected to edit the normal schedule, or clear it to start with a blank day.
5. Select Create Season. Despite this button label, the item remains an exception for the selected date.
6. Under Times and Capacity, remove, add, or edit times and capacities.

An exception replaces the season schedule for that date only. You can also use one to add a one-off departure or increase capacity.

Close a Date Range

For several consecutive closed days, create a blank season:

1. Open the product and go to Availability.
2. Select New Season.
3. Give it a clear name, such as Winter Closure.
4. Set Starts On and the end date to cover the closure.
5. Create the season without adding times or capacity.

If regular seasons overlap, the season with the latest Starts On date wins. Make sure the blank closure season starts later than any other season covering those dates. An exception on a date still takes priority over every season.

Check the Result

Return to the sidebar Availability calendar and review the affected dates. Then check your customer booking widget.

Closing availability does not by itself cancel, refund, or notify existing bookings. Review affected bookings before changing the schedule.

For more detail, see how to create availability using seasons or use the availability troubleshooting checklist.