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TicketingHub Help

How to Request Payments via a Payment Request Link

Hey there! Let’s face it, nobody likes to rattle off their credit card details over the phone anymore. It’s all about keeping things slick and secure. That’s where TicketingHub’s nifty Payment Request Link feature comes in.

Perfect for tour and activity operators looking to make life easier, this guide will show you how to zip through the payment process without breaking a sweat or a trust. Ideal for those “Nope, I’m not giving you my card details over the phone” moments, our tool lets you send a secure payment link via email, empowering your customers to pay at their own pace, safely and smoothly.

Important: A manually created booking stays Pending until it has a payment, is marked as a Provisional Order, or has a Payment Request link. Adding a payment request moves the order to Payment Requested while the customer pays. Tickets are sent after payment. If you need to confirm the booking before any payment is taken, mark the order as provisional instead — see How to Use Provisional Invoices for Bookings.

  1. Create a New Order
  2. Add Booking
  3. Input Customer Information
  4. Generate and Send the Payment Request Link

1. Create a New Order

  • Navigate to your Dashboard.
  • Go to Orders and select Actions → New Order to start managing booking details.

2. Add Booking

  • Hit the New Booking button.
  • Enter details such as product, date, time, and number of customers.

For more details, see the guide on How to Add a Booking.

3. Input Customer Information

  • In the Customer section, enter the customer’s details.
  • If the customer is already in your database, click on their name to autofill their details.
  • Find the Payment Request section.
  • Click the New Payment Request button.
  • Enter the payment amount and click on Create Payment Request.
  • Optionally, you can split the payment into multiple parts for group bookings where different individuals prefer to pay separately.

Note: This action will generate a secure payment link that can be directly emailed to the customer. The order status changes from Pending to Payment Requested. The customer receives tickets after the order is paid. If you need to confirm without waiting for payment, mark the order as a Provisional Order instead.

And That’s a Wrap!

There you have it—simplicity and security in a single click! With the Payment Request Link, you’re not just making payments easier; you’re upgrading your customer service game and keeping those payment woes at bay. Follow these steps, and watch your customers click their way to satisfaction with a smile.

If you have any questions or need further assistance, don’t hesitate to reach out to our support team. We’re here to help!