How to Set Ticket Cut-off Times

Cut-off times stop new online bookings a set period before an event starts. TicketingHub provides two product-wide cutoffs so you can use different rules before and after the first booking.

Set the Product-wide Cutoffs

1. Open the product.
2. Go to Settings → Ticket Availability Cutoff.
3. Set Cut off time when no bookings.
4. Set Cut off time after the first booking.
5. Select Update.

Both fields support minutes, hours, days, weeks, months, and years. Cutoffs are calculated using the product timezone.

How the Two Cutoffs Work

Cut off time when no bookings applies while the event has no bookings. Use it when you need more preparation time before deciding whether an event can run.

Cut off time after the first booking applies once the event has a booking. Use it to control how close to the start time additional customers can book.

For example, set the no-bookings cutoff to 48 hours and the after-first-booking cutoff to 2 hours. If nobody has booked, sales stop 48 hours before the event. If the first booking was made before that point, additional bookings can continue until 2 hours before the event.

Product Cutoffs Versus Ticket-level Notice

The two settings above apply across the product’s tickets for the event. A ticket can also have its own timing:

1. Go to Product → Tickets.
2. Edit the ticket and open Advanced Settings.
3. Set Notice to control when that ticket type becomes unavailable.

A ticket-level notice affects only that ticket type. Use it for a ticket that should close earlier than the rest, such as an advance-purchase offer. If no ticket-level value is set, the product-wide cutoff applies.

TicketingHub does not provide an Early Bird preset. See early-bird, seasonal, and group pricing for supported setup options.

After saving, check a future event in the customer booking widget. If availability is still missing, use the ordered availability checklist.