How to Redeem a Voucher

You can allocate a voucher to a date for the customer from your dashboard, or the customer can redeem it through your booking widget.

Redeem a Voucher from the Dashboard

1. Go to Orders.
2. Open Filter By → Voucher Booking.
3. Select Is Voucher, then select Search Bookings.
4. Find the order. Voucher orders are marked with a blue V.
5. Open the order and select Redeem beside the booking.
6. Clear Voucher Booking, choose the booking date and time, and select Update Booking.
7. Open Actions → Resend Booking Confirmation to send the customer their dated tickets.

If you know the booking or order reference, you can search for it directly instead of using the voucher filter.

Let the Customer Redeem a Voucher

1. Open the voucher booking and find its code under Token.
2. Give the code to the customer.
3. The customer opens your booking widget and enters the voucher code.
4. They choose an available date and time and confirm the booking.
5. TicketingHub sends the booking confirmation to the customer.

If the Voucher Has Expired

1. Open the order.
2. Select Edit beside the voucher booking.
3. Change Expiry Date to a future date.
4. Select Update Booking, then redeem the voucher.

To review all unredeemed vouchers, see How to Find Unallocated, Unredeemed, and Returned Vouchers. To add reseller-supplied codes, see How to Add Reseller Voucher Codes.