Voucher vs Coupon: Which to Offer in Tours and Attractions?

<p><img src="https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/tickets-vs-voucher-banner_1egf5gb.jpg" alt="Know how to manage your tour services and promotions by knowing the difference between a ticket, a voucher, and a coupon." /></p> <h1 id="vouchervscouponwhichshouldyouoffertoboostyourtourbusiness">Voucher vs Coupon: Which Should You Offer to Boost Your Tour Business?</h1> <p>Are you a tour operator puzzled over whether to offer vouchers or coupons to attract more bookings? </p> <p>Let's simplify the choices so you can focus on what matters—growing your business. Understanding the difference between a voucher vs coupon can significantly impact your strategy.</p> <h2 id="vouchervscouponvsticket">Voucher vs Coupon vs Ticket</h2> <h3 id="whatisavouchercode">What is a voucher code?</h3> <p>A voucher is <em>a pre-paid ticket</em>. It's perfect for customers who want to book their experiences in advance using a voucher code. You sell these, and they return to redeem them later, making them great for locking in future business.</p> <h3 id="whatisacoupon">What is a coupon?</h3> <p>Coupons work as instant discounts <em>during</em> the booking process. They're ideal for promotions and can help increase the urgency to buy, making them powerful tools during slow seasons or special sales events.</p> <h3 id="whatisaticket">What is a ticket?</h3> <p>A ticket is a <em>direct pass for entry</em>. It’s what your customers ultimately need, whether they buy it upfront or exchange a voucher for it at your activity. </p> <p>|| <strong>What is a coupon ticket?</strong> The term 'coupon ticket' refers to a ticket obtained at a discounted price through a coupon.</p> <h2 id="whatisthedifferencebetweencouponsandvouchers">What is the difference between coupons and vouchers?</h2> <p>Understanding the nu</p>

Different Payment Types

<p>||| <strong>Please Note:</strong> You need to have your own merchant account, as TicketingHub does not handle payments on your behalf. In addition, at no point during the checkout process does TicketingHub or the supplier get access to customers credit cards. This is passed through directly to our partners via a secure SSL connection.</p> <h2 id="ticketinghubthefirstmobilefirstticketingsolutionisdesignedtocatertoavarietyofindustriessuchaseventsmuseumstoursandattractionsitallowsyoutoconnecttoyourpreferredpaymentgatewaywithinminuteswhetheronlineoronyourpointofsaleposforallyourpaymentprocessing">TicketingHub, the first Mobile-first ticketing solution, is designed to cater to a variety of industries such as events, museums, tours, and attractions. It allows you to connect to your preferred payment gateway within minutes, whether online or on your Point of Sale (PoS) for all your payment processing.</h2> <p>| TicketingHub offers a variety of payment options: | | | ---- | | 1. <a href="#2-stripe">Stripe</a> | | | 2. <a href="#2-cash-or-cheque">Cash or Cheque</a> | | | 3. <a href="#2-credit-accounts">Credit accounts</a> | | | 4. <a href="#2-direct-bank-transfers">Direct bank transfers</a> | | | 5. <a href="#2-point-of-sale-and-mobile-point-of-sale">Point of Sale (POS) and Mobile Point Of Sale</a> | | | 6. <a href="#2-paypal">PayPal</a> | | | 7. <a href="#2-spreedly">Spreedly</a> | |</p> <h1 id="differentpaymenttypesgatewaysolutions">Different Payment Types & Gateway Solutions</h1> <h2 id="stripe">Stripe</h2> <p>With <a href="https://www.ticketinghub.com/integrations/stripe">Stripe</a>, customer payments go through TicketingHub directly to your account.</p> <p>| TicketingHub automatically deducts their fees from Stripe, ensuring no manual invoicing or payments. It's one of the reasons we recommend Stripe.</p> <h2 id="cashorcheque">Cash or Cheque</h2> <p>For payments made by cash or cheque, TicketingHub does not charge any fees.</p> <p>||</p>

How to Enable and Set Up the Magic Link Feature

<p><strong>Updated: March 4, 2025</strong></p> <p>Ever had customers frantically emailing to reschedule their tour at the last minute? Or frustrated guests who can’t make it and want a refund? Managing booking changes can be a time-consuming headache—but it doesn’t have to be.</p> <p>With TicketingHub’s Magic Link feature, customers can handle cancellations, reschedules, and voucher conversions themselves—without flooding your inbox. It’s a win-win: they get the flexibility they need, and you get fewer support requests bogging down your team.</p> <p>| Step-by-Step Guide | | | ---- | | <a href="#2-how-to-enable-the-magic-link-feature">How to Enable the Magic Link Feature</a> | | | | 1. <a href="#3-step-1-access-settings">Access Settings</a> | | | 2. <a href="#3-step-2-configure-booking-management-options">Configure Booking Management Options</a> | | | 3. <a href="#3-step-3-save-your-settings">Save Your Settings</a> | | <a href="#2-how-to-set-up-the-magic-link-in-booking-confirmation-emails">How to Set it Up on Your Product Email Templates</a> | | | | 1. <a href="#3-step-1-insert-the-magic-link-in-your-email-template">Insert the Magic Link in Your Email Template</a> | | | 2. <a href="#3-step-2-customize-the-link-text">Customize the Link Text</a> | | | 3. <a href="#3-step-3-save-and-test-your-changes">Save and Test Your Changes</a> |</p> <h2 id="bonusaddthemagiclinktotheseemailtemplates2bonusaddthemagiclinktootheremails">| <a href="#2-bonus-add-the-magic-link-to-other-emails">BONUS: Add the Magic Link to These Email Templates</a> | |</h2> <h2 id="howtoenablethemagiclinkfeature">How to Enable the Magic Link Feature</h2> <p>${frame}[Here's how to set up the magic link ✨](https://www.loom.com/embed/798cd21af2284bd08605f4f8ff3</p>

How to Create Availability Using Seasons

<p><strong>Date Updated:</strong> December 31, 2024<br /> ** This guide explains how to use the “Seasons” feature in TicketingHub to set up recurring availability for your tours or activities. This tool helps tour operators and administrators efficiently manage schedules for specific periods, such as all year round, seasonal events, or holidays.</p> <p>| Steps on Creating Availability Using Seasons | | ---- | | 1. <a href="#3-create-a-season">Create a Season</a> | | 2. <a href="#3-set-up-tour-availability">Set Up Tour Availability</a> |</p> <p>${youtube}<a href="Hl0zx-3Jr_w">Here's a quick video tutorial on how to create tour availability using the Seasons feature.</a> --- **</p> <h1 id="stepbystepguide">Step-by-Step Guide</h1> <h3 id="createaseason">Create a Season</h3> <p><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdHon7ntRW0Y0W9bD5Xc9IcX-9juyGnmu-HysG2wAZDs1R9O6qJ30xWTq9vqwGOLm-aRJg_0Bn5m0JGXyrRTG_sFZQRLifQw2G_hnPc8w-KoK4BxCPvSqtZPoGlyOmaxiMUaPIDnw?key=wY5uJv5ImS9APOWPFLjpJfR5" alt="" /></p> <ol> <li><p>**Go to your product: **Navigate to the product you want to set up availability for.</p></li> <li><p>Click on ** Availability**</p></li> <li><p>Click on ** Add Season**</p></li> </ol> <p><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXf1QHpMZ6O0IlhXOFhu6AE9EgObwPGrvCqOgeyA0ALx7ToB3Jn8t_6BCescjStqu1uOZxo_zdHFGSfuL7kS-OkIEb8mj34Cd7oIxs4FvBbEnDic5f9cfXZqe2UHYMv05qVooqX6gA?key=wY5uJv5ImS9APOWPFLjpJfR5" alt="Fill in details of the season you are creating." /></p> <ul> <li><p><strong>Name the Season:</strong> Enter a descriptive name for the season (e.g., “All Year,” “Summer 2025,” “School Holidays”).</p></li> <li><p>**Set Start and End Dates: **Choose the start date for the season.</p></li> </ul>

How to Amend a Booking

<h2 id="everhadacustomercallyouinapanicbecausetheirplanschangedrelaxyouvegotthisthisguidewillshowyouhowtoadjustcancelorrescheduleabookingwithoutbreakingasweatwhetheritsupdatingdatesaddingguestsorswappingproductswevemadeitsimpleforyoutokeepthingsrunningsmoothlyperfectforbusybusinessownersandsupportagentsmanaginglastminutechangeswithease">Ever had a customer call you in a panic because their plans changed? Relax—you’ve got this! This guide will show you how to adjust, cancel, or reschedule a booking without breaking a sweat. Whether it’s updating dates, adding guests, or swapping products, we’ve made it simple for you to keep things running smoothly. Perfect for busy business owners and support agents managing last-minute changes with ease.</h2> <h2 id="stepstoamendabooking">Steps to Amend a Booking</h2> <p>| STEPS TO AMEND A BOOKING | | ---- | | 1. <a href="#3-1-find-the-booking">Find the Booking</a> | | 2. <a href="#3-2-modify-a-booking-for-the-same-product">Modify a Booking for the Same Product</a> | | 3. <a href="#3-3-add-or-exchange-products">Add or Exchange Products</a> | | 4. <a href="#3-4-cancel-a-booking">Cancel a Booking</a> | | 5. <a href="#3-5-exchange-a-ticket-for-a-voucher">Exchange a Ticket for a Voucher</a> |</p> <h3 id="1findthebooking">1. Find the Booking</h3> <p><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXenwCKMvYvEa0RCqYdB1Q05j46jli3_3jVI3CgLivICd35Ty2mct3eL78f46PMS0OgIEOjf9M7mEuoarqEc93xVQz9y4aAFpaOYqUxi8hJgnNbEWMeAIjol-uqQ5hfZMMAXGuUqdg?key=gTiOxsrMHdJ4Q2NP-tMj1Uim" alt="" /></p> <ol> <li><p>Log into your TicketingHub account.</p></li> <li><p>Navigate to <strong>Orders</strong> on the left sidebar.</p></li> <li><p>Use the <strong>Filter by</strong> or <strong>Find by Reference</strong> search option to locate the booking.</p></li> </ol> <ul> <li>Enter either the <strong>BK</strong> (Booking) or <strong>OR</strong> (Order) reference number.</li> </ul> <ol> <li>The booking will appear at the top of the page. Click on the blue <strong>OR number</strong> to open the order.</li> </ol> <p>![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXeAchFE6tsNjz1ON6aNZToJFun</p>

How to Set Up TicketingHub Account in Under 5 Minutes

<p><strong>Date Updated</strong>: December 31, 2024</p> <p>So, you’ve decided to dive into the world of TicketingHub—great choice! Whether you’re gearing up to sell tickets for food tours, escape rooms, or a llama yoga retreat (yes, that’s a thing), this guide is here to ensure you’re up and running faster than you can say “seasonal pricing.”</p> <p>Perfect for first-timers and non-tech wizards, this walkthrough is your golden ticket to setting up your account, creating products, and dazzling customers in just five minutes flat. Let’s get cracking!</p> <p>| Steps on How to Set Up Your TicketingHub Account | | ---- | | 1. <a href="#3-1-create-a-new-product">Create a New Product</a> | | 2. <a href="#3-2-set-up-ticket-types">Set Up Ticket Types</a> | | 3. <a href="#3-3-configure-availability">Configure Availability</a> | | 4. <a href="#3-4-adjust-seasonal-pricing">Adjust Seasonal Pricing</a> | | 5. <a href="#3-5-manage-emails-and-feedback">Manage Emails and Feedback</a> | | 6. <a href="#3-6-configure-account-settings">Configure Account Settings</a> | | 7. <a href="#3-7-create-and-customize-widgets">Create and Customize Widgets</a> | | 8. <a href="#3-8-activate-integrations">Activate Integrations</a> | | 9. <a href="#3-9-clone-products">Clone Products</a> |</p> <h2 id="dyoutubeheresavideoguideonhowtosetupyourticketinghubaccountinafewminutesgag1mqop1pu">${youtube}<a href="gAg1Mqop1PU">Here's a video guide on how to set up your TicketingHub account in a few minutes.</a></h2> <h1 id="stepstosetupyourticketinghubaccount">Steps to Set Up Your TicketingHub Account</h1> <h3 id="1createanewproduct">1. Create a New Product</h3> <ol> <li>Click on <strong>Add</strong>, then select <strong>Product</strong> below.</li> </ol> <p>![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXfw71RgYTdIEvipy2B0xIsRzzkrAY4C-PDUiFaH62ajg8qRUtbgagH5HLgnsrMmlWo5</p>

Featured & Frequently Read Articles

Voucher vs Coupon: Which to Offer in Tours and Attractions?
Different Payment Types
How to Enable and Set Up the Magic Link Feature
How to Create Availability Using Seasons
How to Amend a Booking
How to Set Up TicketingHub Account in Under 5 Minutes

Browse All Categories

Getting Started5 steps to get you selling immediately
Install WidgetHow to add our widget on your website
New FeaturesRecently added features
Resellers & OTA'sHow to add resellers and connect to OTAs
PaymentsIntegrate your prefered payment gateway
Account DashboardThis is your TicketingHub Dashboard
IntegrationsHow to integrate TicketingHub with 3rd party products
BookingsEverything to do with bookings
Product DashboardProduct Dashboard - everything to do with your product
PromotionsDiscount, coupons
Point of Sale (POS)Find more information of our Mobile Point of Sale
ReportingNo description
Trouble ShootingHaving troubles? Find a solution here.