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TicketingHub Help

Connect Your Vonage Account for SMS

TicketingHub can send your customer SMS through your own Vonage account. Vonage bills you directly and messages carry your sender name. Set it up on the SMS page of your dashboard: enter your Vonage API key, API secret and sender name, and TicketingHub checks them with Vonage before anything changes. The same page lets you send yourself a test message, change the details or disconnect.

Good to know

  • SMS must be enabled for your TicketingHub account, and only supplier administrators can manage the connection. If the SMS page is missing, contact TicketingHub support.
  • Customers in the US and Canada can only be reached from a toll-free number bought through Vonage and registered for SMS. Add it on the SMS page. Without one, messages to those countries fail.
  • Once you connect your own account, TicketingHub’s shared SMS account is no longer available to you, even if you disconnect later.
  • Disconnecting stops SMS and removes the stored secret. Scheduled SMS are skipped while disconnected and are not sent later. Email broadcasts stay available.
  • Messages are outbound only. Replies are not available in TicketingHub.

See How to Notify Customers via SMS or Email for sending customer messages.