How to Add a Waiting List

Overview

TicketingHub transforms waiting lists into an engaging tool for gauging customer interest in unavailable dates. This feature helps businesses identify which tour dates are most in-demand, allowing them to prioritize popular offerings. One client reportedly increased annual revenue after discovering high Thursday tour demand through their waiting list.

Activating the Waiting List

Steps to enable:

1. Click on the product
2. Click on Settings
3. Check “Waiting lists” to enable it
4. (Optional) Add a custom URL to redirect customers to your own waiting list, such as a Google Form
5. Click Update

If you leave the custom URL field blank, customers will be directed to TicketingHub’s built-in waiting list. Entering a URL redirects them to your own external list instead.

If you don’t see the “Waiting lists” setting, it may need to be enabled on your account — please contact TicketingHub support.

Customer Experience

Customers see a prompt stating: “No suitable date? Join the waiting list!” at the bottom of the booking widget. (This message can be customized via translation files.)

Upon joining, customers are directed to a dedicated waiting list page where they can:

• Select multiple preferred dates
• Enter their contact information

Supplier Management

To access waiting list customers:

1. Click on Customers
2. Click on Waitlist
3. View your waiting list customers

Management tools:

Use the Broadcast Message function to notify waiting list customers of new availability, updates, or other relevant information via SMS or email. According to TicketingHub, “SMS has 500% better open rate than email.”