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Different Payment Types in TicketingHub

Understanding Payment Types in TicketingHub

TicketingHub recognizes that customers have varying payment preferences. The platform supports multiple payment methods to enhance the booking experience and facilitate smoother transactions. All payments are processed through SSL-encrypted connections with payment partners, ensuring that TicketingHub never stores or accesses customer credit card information directly.

The platform organizes payment options into three primary categories:

Payments flow directly through integrated solutions like Stripe.

Key features:

  • Funds deposit straight into your merchant account
  • TicketingHub automatically deducts applicable fees with no manual invoicing required
  • Optimal for businesses handling seamless online or in-person transactions

Fee structure: Automatic deduction of applicable TicketingHub fees

Important: TicketingHub does not process payments on behalf of suppliers. You must have your own merchant account.

2. Manual and Offline Payment Methods

This category encompasses cash, cheques, credit accounts, and direct bank transfers.

Payment characteristics:

  • Cash, cheques, and bank transfers are restricted to backend bookings created by you or your staff
  • Credit account payments require you to invoice resellers based on agreed terms, commonly used with platforms like Groupon and Living Social

Fee structure: No TicketingHub fees apply, though manual invoicing to resellers is necessary

3. Third-Party Payment Gateways

This encompasses Point of Sale (POS) and Mobile POS solutions (SumUp, iZettle, Adyen) plus online gateways such as PayPal and Spreedly-connected providers supporting 100+ options.

Fee structures vary:

  • PayPal and Spreedly: TicketingHub manually invoices for reconciliation
  • POS devices: Settlement occurs directly through your POS provider
  • Stripe: Fees automatically deduct without manual invoicing

Limitation: Stripe has country limits. It is not currently fully supported in some countries (e.g., Egypt, Pakistan, Turkey).

How to Choose the Right Payment Type for Your Business

Selection depends on your operational model:

  • Stripe: Choose for fully integrated, automated processing without manual invoicing
  • POS/Mobile POS: Select when accepting in-person bookings requiring physical card readers
  • Cash, Cheques, Bank Transfers: Opt for backend bookings with offline payment preferences
  • Credit Accounts: Use when managing reseller relationships requiring invoicing
  • PayPal: Select if customers prefer PayPal and manual reconciliation is acceptable
  • Spreedly: Choose when you hold a supported gateway account seeking integration

Frequently Asked Questions

What are the processing fees for each payment type?

Fees vary depending on the method and provider. Contact support for detailed breakdowns.

Spreedly vs. Stripe: Which is better?

This depends on your needs. Industry experience suggests Stripe works well for most tour operators. However, larger businesses or those operating in countries lacking Stripe support (Egypt, Pakistan, Turkey) may find Spreedly advantageous. TicketingHub covers Spreedly costs.

Can I use multiple payment methods simultaneously?

Yes, enabling multiple options provides customer flexibility.

How do refunds work for each payment type?

Refund processes vary by provider. Contact your gateway provider or TicketingHub support for specific guidance.