Question 1

Magic Link for customers to change their bookings

Accepted Answer

The Magic Link.

It’s a pain for you and your customers to make changes on their booking. Customers have to call customer support, wait on hold and then talk with an agent. This is bad for your customer experience and bad for you because it takes away from your bottom line.

The Magic Link allows customers to change their booking without calling customer service or waiting in line at the front desk. Just ask them to check the link in their confirmation email that will take them directly to the page where they can make all the changes they need, right there online!

Here is a quick video of how it works:

${frame}The Magic Link is here

To se this up,

go to Account settings => advanced settings then select the options you want to offer your clients

Allow clients to change their booking

|| 2. add the code below to the email confirmation **[Manage Booking]({{manage_booking_url}})**

Question 2

Difference between Ticket - Voucher - Coupon

Accepted Answer

Ticket / Voucher

The difference between a ticket and a voucher is a ticket is valid for a date and time and a voucher can be redeemed for a ticket and only has an expiry date. The expiry date is the last day the ticket can be redeemed for a ticket.

Coupon

A coupon is a code that can be redeemed multiple times and gives a discount on tickets. Mainly to track ROI on Social and printed media advertising

Question 3

Different Payment Types

Accepted Answer

TicketingHub is the first Mobile first ticketing solution for attractions, museums, events, tours and activities.

Our out of the box solution allows you to connect to your preferred payment gateway in minutes online and on your Point of Sale for all your payment processing.

We never take payments on your behalf and you need to have your own merchant account.

Stripe Payment

Customer payments are made to you through TicketingHub, using your Stripe account.

|| Please Note: TicketingHub (TH) deducts their fees automatically with Stripe, meaning no manual invoicing or manual payments are required - another good reason to use Stripe.

Cash or Cheque

Customer payments made to you in cash or cheque (option is only available when bookings are made by you or your staff through the back end).

|| Please Note: There are no TH fees for cash or cheque payments.

Credit Account

Credit account relates to resellers like Groupon, Living Social and Travel Zoo. It means that they owe you money for the vouchers they have sold on your behalf - in effect you've given them a credit account.

|| Please Note: There are no TH fees for Credit Account payments, but you must invoice your reseller to receive your money, under whatever terms you established with them.

Direct/Bank Transfer

Customer payments made to you by Direct/Bank Transfer (option is only available when bookings are made by you or your staff through the back end).

|| Please Note: There ar

Question 4

Add or Block availabilities

Accepted Answer

In ticketingHub, we have two ways of adding availability. You can either create a Season or a Variation

${frame}How to create and remove availability

Seasons

A season is a week that we replicate and can be used for Summer, Winter, High Season, Low Season, All year_

To start, Log into your TH account => Click on your product => Click on "availability" and click on create a new season.

Create new season

Season Name can be Winter 2019, then add a start date. The end date is optional.

Now add times by clicking the green + Button

Add a time & Capacity

Name (optional)

If you add a Name, it will replace the Time with the text. This is if you want the morning to say morning Sail, instead of 9 am.

2. Time (mandatory) This is the start time of your tour

Capacity

This is the capacity for your tour. if left blank, it will be unlimited.

Assign Guide / User (optional)

This is to assign a Guide to your tour.

Assets

This is to assign assets to options. This is used by Escape Rooms, VR experiences, Boat Hire, Coach hire… It allows you to have shared and private Assets that each has its own capacity. TicketingHub will stop selling tickets when your assets or optio

Question 5

5 steps to start selling

Accepted Answer

5 steps to start selling

Q: Difference between Ticket - Voucher - Coupon

Ticket / Voucher The difference between a ticket and a voucher is a ticket is valid for a date and time and a voucher can be redeemed for a ticket and only has an expiry date. The expiry date is the last day the ticket can be redeemed for a ticket. Coupon A coupon is a code that can be redeemed multiple times and gives a discount on tickets. Mainly to track ROI on Social and printed media advertising

Index

Connect Payment Gateway
Create a Product
Create Availability
Create Tickets
Create Widget
Start Selling

1. Connect Payment Gateway

Go to your Account Settings Page)

Ticketing Supplier Account Settings Click blue “Activate” button next to the Payment Gateway of your choice

TicketingHub Payment Gateways Stripe Paypal Spreedly Izettle Sumup Follow prompts

Please Note: the Spreedly integration is fairly technical therefore please get in touch and we will help connect to your payment gateway of choice.

Book a call here to get you connected to Spreedly

2. Create Product

TicketingHub - Create a new Product in seconds

3. Create Availability

Click on Availabilities
Click “Create season” (regular/weekly tours) Or… Click “Create Variation (single/infrequent events)
Choose date/s range
Set times and capacities (number of attendees)

4. Create Tickets

Click “Create New Tier”
Name your ticket type (adult, child, etc)
Leave size of a ticket at 1 (unless a family ticket?)
Write a description (how long, what’s includes and

Question 6

Waiting list

Accepted Answer

WaitingList

Typical waiting lists are boring, it's a cool feature to add people to a waiting-list.

Enter TicketingHub waiting list, not like other waiting lists we allow you to see if people would be interested in booking dates that don't currently exist and see what dates would work for them.. This way you can focus on filling up the tours and skip the ones where no one wants to book.

Our client was able to see that they had a lot of interest on Thursday and open Thursday tours which was a huge success increasing here yearly turnover.

How to activate your Waiting list

Navigate to Features and activate waiting list

Click on the + button

Activate Waiting list for your account

Activate Waiting List

Go to the product you want to activate it for

Select your product

Go to Product settings by Clicking "Settings"

Click on Settings

Click "edit" Product Settings

![Click "Edit"](https://storage.crisp.chat/users/helpdesk/website/8763f2492

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