How to Add a Booking After It Happened

Use this process when a completed tour or activity was not recorded at the time. The Custom Tour option lets you enter a date and time in the past.

Add the Past Booking

1. Select New → New Order.
2. On the new order, open Actions → New Booking.
3. Choose the product and add any booking options, rate, and ticket quantities.
4. In the availability step, select Custom Tour.
5. Enter the past date and time, then save the booking.
6. Add the customer details.
7. In Payments, select New Payment and record how the customer paid.
8. Check the date, guest quantities, price, and payment before selecting Confirm Order.

Record the payment method that was actually used. Adding a manual payment records the transaction for reporting; it does not collect money from the customer.

If the customer still needs their ticket, confirm that the booking confirmation was sent. You can use Actions → Resend Booking Confirmation from the order when required.

If the order should remain unpaid or only a deposit was collected, see Confirming an Order That Is Not Fully Paid before confirming it.