The default messaging is very basic and we strongly urge all clients to tailor your automated emails so that customers receive the most useful information possible.

Each product will have its own email templates and to access them, follow these steps:

  1. Log into you TH account
  2. Click on your product
  3. Click on "Settings"
  4. Click the edit button next to the email to change the content.

Abandoned Booking Recovery Email

The Abandoned Booking Recovery Email is a very powerful tool which contacts a potential customer who began a purchase but didn't complete it.


Tick the checkbox to activate this option, then TicketingHub will automatically email any potential customer 10 minutes after they started (but did not complete) a purchase, provided they got as far as entering their contact details.

Use this email to entice them back to complete their purchase or get in touch.


Voucher Booking Confirmation Email

If you have "Purchase as a Gift" enabled, people can purchase a voucher rather than a ticket online.  A voucher has no date or time selected and MUST be redeemed for a ticket, by entering the voucher code into the widget.

Your messaging should clearly reflect this and we include an example below:  

"Thank you for your purchase.  Attached is your voucher. 

PLEASE NOTE:  Vouchers are not tickets.

You must use the code on the voucher to book your tickets, before arriving.  Just visit our website, click the book now button and enter your voucher code at the top.  Then follow the prompts to select the date and time that suits you best.

We look forward to seeing you."


Ticket Booking Confirmation Email

 THIS IS THE MOST IMPORTANT EMAIL.

This is where you add all the information - meeting point, clothes to wear, public transport, your terms and conditions, everything they could possibly need to know.


Booking Changed Email

This email is sent when you update or change an existing booking.


Booking Cancelled Email

 This email is sent when you cancel/remove/delete an existing booking.


Ticket Booking Message

This is what's written on the physical ticket.  The ticket will be attached to the email.  Unless absolutely necessary, we urge all clients to print the following:

"Please do NOT print these tickets.

You can display them on your smartphone

(and/or) 

We will have your name on our manifest and can just mark you off.

We look forward to seeing you."

This is what's written on the physical ticket.  The ticket will be attached to the email.  Unless absolutely necessary, we urge all clients to print the following:

"Please do NOT print these tickets.

You can display them on your smartphone

(and/or) 

We will have your name on our manifest and can just mark you off.

We look forward to seeing you."



Voucher Booking Message

This is what's written on the physical voucher.

It's very important to clearly state that a voucher is NOT a ticket and they need to redeem their voucher.  Otherwise, you risk customer showing up anytime they feel like it and when you may not have the capacity to accommodate them.

We suggest something like this:

"THIS IS NOT A TICKET

You must redeem this voucher for tickets on our site before attending.

Visit our website, click the book now button and enter your voucher code at the top. Then follow the prompts to select the date and time that suits you best.

We look forward to seeing you."


Booking Reminder Email

Just keep the first existing line of the email (default text) and then add exactly the same text as the Ticket Booking Confirmation Email:

"This is a friendly reminder that your Bus & Dinner Cruise booking is for tomorrow.

(then add the exact same from Ticket Booking Confirmation Email below - the most important email)"


Booking Feedback Email

This is where you can ask customers for there feedback or even provide a link to a review site like Yelp or TripAdvisor.

****IMPORTANT**: The reminder email is automatically sent one day before the tour.  The feedback email is automatically sent one day after the tour.

You can change this timing on the same page as the emails.  Top right you'll see a big red "delete product" - do NOT click that.  Directly below it, you'll see a box called "Product Settings".  Click edit within the box.  You can change the timings of the emails, plus when the manifest is emailed to you, plus the expiry time of the gift vouchers.