How to Amend a Booking
Ever had a customer call you in a panic because their plans changed? Relax—you’ve got this! This guide will show you how to adjust, cancel, or reschedule a booking without breaking a sweat. Whether it’s updating dates, adding guests, or swapping products, we’ve made it simple for you to keep things running smoothly. Perfect for busy business owners and support agents managing last-minute changes with ease. Steps to Amend a BookingSome readersCanceling or refunding a Booking or Order
Cancel or refund a booking or order Guide to Canceling or Refunding a Booking or Order This article will provide you with a comprehensive guide on how to cancel or refund a booking or order. It's important to understand the difference between a booking and an order, as well as the procedures for accessing the order page, canceling for a full refund, and manually refunding after cancellFew readersHow to Add a Booking
Adding a booking on TicketingHub? It’s simpler than you think—just follow this guide, and you’ll be a pro in no time! Whether you’re a tour operator managing customer requests or a team member handling reservations, this step-by-step walkthrough will make the process seamless. Got resellers or provisional bookings to handle? We’ve got you covered too. Let’s dive in and create some booking magic! Steps to Add a BookingFew readersPrivate & Public Notes
Adding Private and Public Notes to Bookings TicketingHub allows you to add notes during your booking process. These notes can be added either from the Point of Sale (POS) or from the backend after the booking has been made. Steps to Add Notes to a Booking You can add notes either via the booking page or the order page. Order Page Dashboard Sales On the Ref. tab Click on the booking with 'OR' Reference code. Order page Bookings section Click on the yellow buttonFew readersHow to Set Custom Prices and Times for Private Bookings
Date Updated: Jan. 14, 2025 Customizing prices and times for private bookings? No problem! Whether you’re hosting exclusive private tours, accommodating special client requests, or offering VIP experiences, this guide has you covered. With TicketingHub, it’s as easy as pie to tweak prices and schedules to meet your customers’ unique needs. Not only will this keep your guests happy, but it will also make your operations smoother. Just follow these simple steps, and you’ll have those bookinFew readersNotify Customers via SMS or Email
Sometimes you need to notify your customers before they arrive which is very simple on TicketingHub. There are two options. Message customers coming for a specific product date and time. Message all customers in a date range For all products in the selected time For just one product in the selected time frame Here is a quick video: 1. Message customers coming for a specific prodFew readersHow to change the Voucher Expiry Date
Often Vouchers expire and as a business you allow customers to still redeem them therefore you will need to update the expiry date of the Voucher. You can do this in a few easy steps on TicketingHub. Go to the TicketingHub Dashboard (https://dasFew readersHow to Find a Booking
Date Updated: Jan. 14, 2025 Lost in the maze of bookings? Don’t worry—TicketingHub's dashboard is here to save the day! With just a few clicks, you’ll be able to track down any booking like a pro. Let’s walk you through it step by step.Few readersWhat is a Ticket Cut-off Time? How to Set it Up via TicketingHub?
Creation Date: January 1, 2025 Let’s face it—timing is everything, especially when selling tickets online. This guide will show you how to master ticket cut-off times using TicketingHub. Whether you need time to allocate a guide or want to squeeze in last-minute bookings, this walkthrough has your back. It's perfect for tour operators and event organizers to stay organized and maximize sales.Few readers