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Bookings
Everything to do with bookings
Amending a booking
In this section, we will show you how to modify or cancel a booking for a customer. Changing the date, converting the tickets into vouchers, or adding more people to a booking are easy things to do. However, if a customer wants to change products, you will have to cancel the booking and add a new one for the other product. Find the Booking Log into your TH account Click on "Bookings" Use the filters to s
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Adding a booking
box office Add a Booking Log into your TH account Click on "bookings" Click on the dark blue "Create Booking" button (top right) is it's a provisional Booking The currency (if not using your
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Canceling or refunding a Booking or Order
To issue a refund you need to open the order. Bookings => Open the Order There are three ways of issuing a refund Cancel booking (no redund) - Cancel Order and refund Cancel the Booking for a full refund By cancelling the Booking you automatically refund the user. Cancel the order and manually refund If you cancel the booking, the money stays in the order and you can process a pa
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Set custom price and time for Private bookings
When a customer contacts you via email or phone to set up a custom tour, you can now add these directly into TicketingHub and send your customer a pro format invoice or a payment link. Go to bookings and create a new booking Bookings => create new order => add booking Add Booking then when you select the tier you can edit the pri
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Private & Public Notes
With TicketingHub you can add Notes during your booking. These notes can be added from the POS or the backend after the booking has occurred by Clicking on the BK reference on the Order Page Booking reference You can also access this on the Booking page by clicking on the BK reference instead of the OR reference. On the Booking Page, you can now add notes. 