• Adding a booking

  Steps to make a bookingFew readers

• Amending a booking

  In this section, we will show you how to modify or cancel a booking for a customer. Changing the date, converting the tickets into vouchers, or adding more people to a booking are easy things to do. However, if a customer wants to change products, you will have to cancel the booking and add a new one for the other product. OverviewFew readers

• Canceling or refunding a Booking or Order

  OverviewFew readers

• Set custom price and time for Private bookings

  When a customer contacts you via email or phone to set up a custom tour, you can now add these directly into TicketingHub and send your customer a pro format invoice or a payment link. Go to bookings and create a new booking Bookings =create new order =add booking Add Booking then when you select the tier you can edit the priFew readers

• Private & Public Notes

  With TicketingHub you can add Notes during your booking. These notes can be added from the POS or the backend after the booking has occurred by Clicking on the BK reference on the Order Page Booking reference You can also access this on the Booking page by clicking on the BK reference instead of the OR reference. On the Booking Page, you can now add notes. Add Private or Public Note (https://storFew readers

• Notify Customers via SMS or Email

  Sometimes you need to notify your customers before they arrive which is very simple on TicketingHub. There are two options. Message customers coming for a specific product date and time. Message all customers in a date range For all products in the selected time For just one product in the selected time frame Here is a quick video: 1. Message customers coming for a specific prodFew readers

• How to change the Voucher Expiry Date

  Often Vouchers expire and as a business you allow customers to still redeem them therefore you will need to update the expiry date of the Voucher. You can do this in a few easy steps on TicketingHub. Go to the TicketingHub Dashboard (https://dasFew readers

• Finding a booking

  Here is a brief guide on how to find a booking on TicketingHub. You can either search by Bookings Customer information 1. Searching via the booking reference or booking filters Go to Sales 1. Filter by Order Or Booking (https://storage.crisp.chat/users/helpdesk/websFew readers