English
Go to website
Back
Articles on:
Bookings
Everything to do with bookings
Amending a booking
In this section, we will show you how to modify or cancel a booking for a customer. Changing the date, converting the tickets into vouchers, or adding more people to a booking are easy things to do. However, if a customer wants to change products, you will have to cancel the booking and add a new one for the other product. Find the Booking Log into your TH account Click on "Bookings" Use the filters to s
Some readers
Adding a booking
box office Add a Booking Log into your TH account Click on "bookings" Click on the dark blue "Create Booking" button (top right) is it's a provisional Booking The currency (if not using your
Some readers
Canceling or refunding a Booking or Order
To issue a refund you need to open the order. Bookings => Open the Order There are three ways of issuing a refund Cancel booking (no redund) - Cancel Order and refund Cancel the Booking for a full refund By cancelling the Booking you automatically refund the user. Cancel the order and manually refund If you cancel the booking, the money stays in the order and you can process a pa
Some readers
Set custom price and time for Private bookings
When a customer contacts you via email or phone to set up a custom tour, you can now add these directly into TicketingHub and send your customer a pro format invoice or a payment link. Go to bookings and create a new booking Bookings => create new order => add booking Add Booking then when you select the tier you can edit the pri
Some readers
Private & Public Notes
With TicketingHub you can add Notes during your booking. These notes can be added from the POS or the backend after the booking has occurred by Clicking on the BK reference on the Order Page Booking reference You can also access this on the Booking page by clicking on the BK reference instead of the OR reference. On the Booking Page, you can now add notes. ![Add Private or Public Note](https://stor
Some readers
Notify Customers via SMS or Email
Sometimes you need to notify your customers before they arrive which is very simple on TicketingHub. There are two options. Message customers coming for a specific product date and time. Message all customers in a date range For all products in the selected time For just one product in the selected time frame Here is a quick video: 1. Message customers coming for a specific prod
Few readers
Finding a booking
Here is a brief guide on how to find a booking on TicketingHub. You can either search by Bookings Customer information 1. Searching via the booking reference or booking filters Go to Sales ![1. Filter by Order Or Booking](https://storage.crisp.chat/users/helpdesk/webs
Few readers
How to change the Voucher Expiry Date
Often Vouchers expire and as a business you allow customers to still redeem them therefore you will need to update the expiry date of the Voucher. You can do this in a few easy steps on TicketingHub. Go to the TicketingHub [Dashboard](https://das
Few readers