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Bookings
Everything to do with bookings
Adding a booking
box office Add a Booking Log into your TH account Click on "bookings" Click on the dark blue "Create Booking" button (top right) is it's a provisional Booking The currency (if not using your default currency) The reseller Click "Create Order" Add Bookings Click "Add Booking"
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Canceling or refunding a Booking or Order
To issue a refund you need to open the order. Bookings => Open the Order There are three ways of issuing a refund Cancel booking (no redund) - Cancel Order and refund Cancel the Booking for a full refund By cancelling the Booking you automatically refund the user. Cancel the order and manually refund If you cancel the booking, the money stays in the order and you can process a pa
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Amending a booking
Find the Booking Log into your TH account Click on "Bookings" Use the filters to search for the booking The easiest option is to search via "Reference" (at the bottom) Enter either the BK (booking) or OR (order) reference The booking will appear at the top of the page Click on the blue coloured OR number to enter the order At the centre of your screen, you'll see the booking Amending the same Product Go to Bookings and ope
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Private & Public Notes
With TicketingHub you can add Notes during your booking. These notes can be added from the POS or the backend after the booking has occurred by Clicking on the BK reference on the Order Page Booking reference You can also access this on the Booking page by clicking on the BK reference instead of the OR reference. On the Booking Page, you can now add notes. 