Articles on: Bookings

Amending a booking

To reschedule a Booking or Order

In this section, we will show you how to modify or cancel a booking for a customer.

Changing the date, converting the tickets into vouchers, or adding more people to a booking are easy things to do. However, if a customer wants to change products, you will have to cancel the booking and add a new one for the other product.


Overview



ActionDescription
Find the BookingFirst you need to find the booking
Changing a booking for the same Productchanging the date of the booking
Adding or exchanging ProductsThe customer wants to switch products or add another product
Cancelling a bookingCancelling a booking
Book another product or exchange a ticket for a voucherExchange for a Voucher


Find the Booking



Log into your TH account
Click on "Sales"
Use the filters to search for the booking
The easiest option is to search via "Reference" (at the bottom)
Enter either the BK (booking) or OR (order) reference
The booking will appear at the top of the page
Click on the blue coloured OR number to enter the order
At the centre of your screen, you'll see the booking


Changing a booking for the same Product



Find the Bookings and open click on the Blue OR reference to open the Order Page.

Click on the Date and time and in blue and when you click it, you can change the date and time.
The number of people/tickets are also in blue and when you click it, you can change the number

Amending the order

If you add or remove people/tickets you will see that the "balance" or money paid/owing changes (bottom right corner).

You can either add an extra payment or refund the excess money should you wish.

PLEASE NOTE: Changing a booking does NOT issue new tickets automatically. You must click the blue "Send Notification" to resend new/amended/changed bookings.

Refunding a booking does NOT cancel the booking. Cancelling a booking does NOT refund any money.


Adding or exchanging Products



Click on the blue coloured OR number to enter the order
At the centre of your screen, you'll see the booking you want to change
Click "Add Booking" and follow the prompts to select a new product/tour/event and select its date, time and number of customers, etc.
Then delete the original booking by clicking the red rubbish bin (this will automatically notify the customer that their original booking has been cancelled).
Then click the blue "Send Notification" to send the new tickets.


Cancelling a booking



To issue a refund you need to open the order.

Bookings => Open the Order

There are three ways of issuing a refund

Click here to cancel your booking

Cancel the Booking for a full refund



By cancelling the Booking you automatically refund the user.

Cancel the order and manually refund the desired amount



If you cancel the booking, the money stays in the order and you can process a partial refund


Book another product or exchange a ticket for a voucher



To book another product or exchange a ticket for a voucher, you need to:

Cancel an order, the booking balance is still positive.
Add a new booking for the customer on a different product, or with a voucher and sort out the difference (pay or refund the balance)

Cancel Order


You can add additional bookings to any order by clicking create new booking in the middle of the order page

Updated on: 31/10/2022

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