HOW TO ADD A WAITING LIST
Creation Date: April 15, 2024
Typical waiting lists might be a bit dull, but with TicketingHub, we've turned waiting lists into a dynamic, user-friendly feature. Our unique approach allows you to gauge customer interest in dates that aren't yet available for booking, enabling you to determine which potential dates are most in-demand. This way, you can prioritize the tours that are most likely to fill up and skip those that are less popular
For instance, one of our clients discovered a surge of interest for tours on Thursdays. By introducing Thursday tours based on this information, they significantly increased their annual turnover.
This guide will walk you through how to use the TicketingHub waiting list feature effectively.
WAITING LISTS |
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ACTIVATING THE WAITING LIST
1. Click on the product
2. Click on Settings
3. Check Waiting lists to enable it on the product
4. Optional: Add a custom URL
you can insert a link to your own waiting list (for instance, a Google Form).
5. Click on Update
Customer Experience on the Waiting List
From a customer's perspective, the waiting list feature is user-friendly and easy to navigate. The customer will find an option to join the waiting list at the bottom of the widget:
"No suitable date? Join the waiting list!"
Upon selecting the 'Join Waiting List' option, the customer is redirected to the waiting list page. Here, they can choose more than one date that works for them.
The customer can then enter their information and select their preferred dates.
Supplier Notifications and Management
As a supplier, the waiting list feature offers you an easy way to manage potential bookings.
Here's how to manage customers on your waiting list.
8. Click on Customers
9. Click on Waitlist
10. Here are your customers on the wait list
Use the Broadcast Message function to send messages to users on the waiting list, informing them of availability, updates, or other relevant information. You can send these messages via SMS or email, as per your preference.
- How to enable self-booking management to guests using the magic link
- How to make changes to a booking
- How to issue provisional invoices?
Updated on: 15/04/2024
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