How to Create Deposit Rules

Updated: April 11, 2026

How to Create and Configure Deposit Rules in TicketingHub

Deposit rules in TicketingHub let you collect a partial payment upfront when a customer books, securing their spot and reducing last-minute cancellations. You can charge a percentage of the booking total, a fixed amount per person, or a flat fee per booking.

To set up deposit rules, you must first activate the Deposits feature in your account settings — it is not enabled by default.

Step 1: Activate the Deposits Feature

The Deposits feature is disabled by default. Before you can create any rules, you need to turn it on:

In your TicketingHub dashboard, click your Supplier Name (top of the menu)
Go to Settings
Click Features
Find Deposits and toggle it on

Once activated, Deposit Rules will appear in your dashboard navigation menu.

Don't see it after activating? Refresh the page. If it still doesn't appear, contact support at support@ticketinghub.com.

Step 2: Open Deposit Rules in Your Dashboard

In your TicketingHub dashboard, navigate to Deposit Rules
Click Create Deposit Rule

Step 3: Configure Your Deposit Rule

Deposit Type

Choose how the deposit amount is calculated:

Type	How It Works	Example
Percent of booking amount	A % of the total booking value	20% of a £200 booking = £40 deposit
Fixed per person	A flat fee × number of guests	£10 × 4 guests = £40 deposit
Fixed per booking	One flat fee regardless of group size	£50 per booking

Amount

Enter the deposit value that matches your chosen type — either a percentage (e.g. 20) or a fixed amount (e.g. 10).

Products

Use the dropdown to assign this rule to a specific product. Leave unassigned to apply it to all products by default.

Step 4: Set Payment Options

Allow Full Payment

Controls what customers see at checkout:

✅ Enabled: Customer can choose to pay the deposit or pay the full amount upfront
❌ Disabled: Customer can only pay the deposit — full payment is not offered

Payment Notice

Sets the deadline by which the customer must pay the remaining balance in full, measured before the tour date.

You can set this in days or months:

Setting	Meaning
`0` days	Full payment due on the day of the tour
`7` days	Full payment due 1 week before the tour
`1` month	Full payment due 1 month before the tour

Example: Tour on 15 June with a Payment Notice of 7 days → full balance due by 8 June.

Step 5: Save and Apply

Review your settings
Click Create Deposit Rule

Your rule is now live and will apply automatically at checkout for the assigned product(s).

Tips for Tour Operators

Multiple rules: Create one deposit rule per product, or a single default rule for all tours
Last-minute bookings: Set a short Payment Notice (e.g. 0–1 days) to waive the balance deadline for same-day bookings
Pair with your cancellation policy: Show customers your full payment and cancellation terms together at checkout to reduce disputes

FAQ

What is a deposit rule in TicketingHub?

A deposit rule defines how much a customer pays upfront at the time of booking. You can set it as a percentage of the total, a fixed amount per person, or a flat fee per booking.

How do I activate the Deposits feature in TicketingHub?

Click your Supplier Name → Settings → Features → toggle Deposits on. Once activated, Deposit Rules will appear in your dashboard menu.

Can customers pay the full amount instead of just the deposit?

Yes — if you enable the Allow Full Payment toggle, customers can choose to pay either the deposit or the full amount at checkout. If this is disabled, only the deposit option is shown.

What is the Payment Notice field?

Payment Notice sets the deadline for the remaining balance. For example, if set to 7 days, the customer must pay the full balance 7 days before the tour date.

Can I apply different deposit rules to different products?

Yes. Use the Products dropdown when creating a rule to assign it to a specific product. If no product is selected, the rule applies to all products by default.

Why can't I see Deposit Rules in my dashboard?

The Deposits feature must be activated first. Go to Settings → Features → Deposits. After toggling it on, refresh the page.

Updated on: 11/04/2026

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