Let your customers manage their bookings. Save time.

We understand that managing booking changes can be a complex task for both you and your customers. To streamline this process, we've introduced the Magic Link.

This feature enables customers to modify their booking details online, reducing the need for phone calls to customer service and improving the overall customer experience.

QUICK OVERVIEW

ENABLE THE MAGIC LINK IN 3 STEPS:
1. Go to Account Settings	Log in to your account> Go to Account Settings> Click on Advanced Settings.
2. Go to Booking Management by Customers	Select the options you want to offer your customers.
3. Attach the magic link in confirmation emails	Add the code to the email confirmation template.

Here is a quick video to see how it works:

What is the Magic Link?

The Magic Link is a unique URL sent to customers in their confirmation email. This link directs customers to a page where they can readily adjust their booking details online, eliminating the need for lengthy phone calls or waiting in line at the front desk.

See how the magic link can solve your rebooking problem in our blog!

Setting Up the Magic Link in 3 Steps

Follow the steps below to enable the Magic Link:

Go to Account Settings

Log into your account.
Go to Settings.
Click Advanced.

Go to Booking Management by Customers

On the Advanced Settings page, scroll down to Booking Management by Customers
Select the options you want to offer your customers.

You can offer them these options

Cancel and refund
Change booking to voucher
Change booking date or time

Attach the Magic Link in Confirmation Emails

Go to Products.
Select the Product.
Go to Emails.
Click on the desired email you want the magic link to be attached. [See sample picture below]
Click on Edit.



Paste the code below the main body text and above any solid line that may appear.

Copy this code to your confirmation email to attach the magic link

**[Manage Booking]({{manage_booking_url}})**

This will generate a unique Magic Link for each booking, which will be included in the confirmation email.

By following these steps, you can provide your customers with a straightforward and efficient way to manage their bookings. This not only enhances their experience but also saves valuable time for your customer service team.


You may also ask ...

How to create tickets?
How to cancel or refund a booking or an order?
How to set up availability and capacity?

Should you need any assistance or have any questions about this feature, don't hesitate to get in touch with us. We're here to help!

Updated on: 20/07/2023