Articles on: New Features


Creation Date: April 15, 2024

Typical waiting lists might be a bit dull, but with TicketingHub, we've turned waiting lists into a dynamic, user-friendly feature. Our unique approach allows you to gauge customer interest in dates that aren't yet available for booking, enabling you to determine which potential dates are most in-demand. This way, you can prioritize the tours that are most likely to fill up and skip those that are less popular

For instance, one of our clients discovered a surge of interest for tours on Thursdays. By introducing Thursday tours based on this information, they significantly increased their annual turnover.

This guide will walk you through how to use the TicketingHub waiting list feature effectively.

Activating the Waiting List
Customer Experience on the Waiting List
Supplier Notifications and Management


1. Click on the product

2. Click on Settings

3. Check Waiting lists to enable it on the product

If you leave the space under 'Waiting List Enabled' blank, it will direct clients to the TicketingHub Waiting List.

4. Optional: Add a custom URL

you can insert a link to your own waiting list (for instance, a Google Form).

5. Click on Update

Customer Experience on the Waiting List

From a customer's perspective, the waiting list feature is user-friendly and easy to navigate. The customer will find an option to join the waiting list at the bottom of the widget:

"No suitable date? Join the waiting list!"

This message can be customized to fit your brand's tone and language using a custom translation file (please contact us for assistance with this).

Join waiting list button

Upon selecting the 'Join Waiting List' option, the customer is redirected to the waiting list page. Here, they can choose more than one date that works for them.

Example of waiting list page here

The customer can then enter their information and select their preferred dates.

Customer adds his information and dates

Supplier Notifications and Management

As a supplier, the waiting list feature offers you an easy way to manage potential bookings.
Here's how to manage customers on your waiting list.

8. Click on Customers

9. Click on Waitlist

10. Here are your customers on the wait list

Use the Broadcast Message function to send messages to users on the waiting list, informing them of availability, updates, or other relevant information. You can send these messages via SMS or email, as per your preference.

Do you know that SMS has 500% better open rate than email? Read our blog to learn more.

You may also ask ...

How to enable self-booking management to guests using the magic link
How to make changes to a booking
How to issue provisional invoices?

Updated on: 15/04/2024

Was this article helpful?

Share your feedback


Thank you!