• How to Amend a Booking

  Ever had a customer call you in a panic because their plans changed? Relax—you’ve got this! This guide will show you how to adjust, cancel, or reschedule a booking without breaking a sweat. Whether it’s updating dates, adding guests, or swapping products, we’ve made it simple for you to keep things running smoothly. Perfect for busy business owners and support agents managing last-minute changes with ease. Steps to Amend a BookingSome readers

• How to Cancel or Refund a Booking or Order

  Date Updated: Feb. 11, 2025 Welcome to the TicketingHub quick guide on navigating the choppy waters of booking cancellations and refunds! Whether you're a customer service pro, a savvy admin, or just starting out, this guide is your lifeline. Perfect for those moments when a customer drops the "I need to cancel!" bomb or wants a refund urgently. We'll show you how to handle these with grace and speed, ensuring everyone walks away happy. Let's start by distinguishing between a booking andFew readers

• How to Add a Booking

  Adding a booking on TicketingHub? It’s simpler than you think—just follow this guide, and you’ll be a pro in no time! Whether you’re a tour operator managing customer requests or a team member handling reservations, this step-by-step walkthrough will make the process seamless. Got resellers or provisional bookings to handle? We’ve got you covered too. Let’s dive in and create some booking magic! Steps to Add a BookingFew readers

• Private & Public Notes

  Adding Private and Public Notes to Bookings TicketingHub allows you to add notes during your booking process. These notes can be added either from the Point of Sale (POS) or from the backend after the booking has been made. Steps to Add Notes to a Booking You can add notes either via the booking page or the order page. Order Page Dashboard Sales On the Ref. tab Click on the booking with 'OR' Reference code. Order page Bookings section Click on the yellow buttonFew readers

• How to Set Custom Prices and Times for Private Bookings

  Date Updated: Jan. 14, 2025 Customizing prices and times for private bookings? No problem! Whether you’re hosting exclusive private tours, accommodating special client requests, or offering VIP experiences, this guide has you covered. With TicketingHub, it’s as easy as pie to tweak prices and schedules to meet your customers’ unique needs. Not only will this keep your guests happy, but it will also make your operations smoother. Just follow these simple steps, and you’ll have those bookinFew readers

• How to Notify Customers via SMS or Email

  Ever had a last-minute schedule change and needed to let your guests know ASAP? Want to build excitement for an upcoming adventure by reminding guests what to bring? Or maybe you just wrapped up an amazing tour and want to gather those all-important reviews? Whatever the reason, keeping your guests in the loop is key to providing a seamless experience. With TicketingHub, notifying customers is a breeze—whether it’s via SMS or email. In just a few clicks, you can send timely updates, friendlyFew readers

• How to change the Voucher Expiry Date

  Often Vouchers expire and as a business you allow customers to still redeem them therefore you will need to update the expiry date of the Voucher. You can do this in a few easy steps on TicketingHub. Go to the TicketingHub Dashboard (https://dasFew readers

• How to Find a Booking

  Date Updated: Jan. 14, 2025 Lost in the maze of bookings? Don’t worry—TicketingHub's dashboard is here to save the day! With just a few clicks, you’ll be able to track down any booking like a pro. Let’s walk you through it step by step.Few readers

• What is a Ticket Cut-off Time? How to Set it Up via TicketingHub?

  Creation Date: January 1, 2025 Let’s face it—timing is everything, especially when selling tickets online. This guide will show you how to master ticket cut-off times using TicketingHub. Whether you need time to allocate a guide or want to squeeze in last-minute bookings, this walkthrough has your back. It's perfect for tour operators and event organizers to stay organized and maximize sales.Few readers