Adding a booking
![Create a booking order.](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/adding-a-booking_1ceipe3.png)
How to Create an Order and Make a Booking
Here's a detailed step-by-step guide on how to create a booking order.
QUICK LINKS: How to add a booking |
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1. Create a New Order |
Reseller & Provisional Bookings |
2. Add Booking |
3. Add Customer Information |
4. Apply Discount |
5. Add a Payment Method |
6. Confirm the Order |
Here's a video to show how it works:
Create a New Order
To start, you need to create a 'New Order'.
In your TicketingHub dashboard, click on the blue (+) Create button > New Order.
![Dashboard > (+) Create > New Order](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/new-order_7zbexz.png)
Under Bookings > Click on Add Booking
![New Order > Box Office > Add Booking](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/box-office_5nds14.png)
If you are adding a booking for a reseller or making a provisional booking
Box Office > Order Information > Click Edit
Select the Reseller
Select the Currency (if not using default currency)
Update Order
![Update Order > Fill-in Reseller Details > Select Currency](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/update-order-reseller_s4rbar.png)
Add Booking
To add booking:
Click Add Booking (center of screen).
Select a product from the drop menu and click continue.
Add booking options if necessary (or just click continue).
Choose the number of tickets and customize the price for a Custom or Private Tour.
Choose an available date and time, or select 'Voucher' or 'Custom Tour' and click 'Create a Booking'.
Add Upsells, questions, and taxes where appropriate (or just click continue).
![Add Booking > Fill-in booking details](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/fill-in-booking-details_gmxc7y.png)
Note: If you select 'Group Booking', the customer only receives one ticket for the booking.
Add Customer Information
Adding customer information is straightforward:
Click inside the Customer Information box
Add the customer's name (if they've previously booked, it will default)
If they're a new customer, enter their name and click Create Customer
Fill in their full name, email address, and telephone number.
Click Create Customer
![Box Office > Customer Information > Type Customer's Name (Existing customer or a New customer)](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/add-customer_pzlmj9.png)
Apply Discount
You have the option to edit the ticket price or apply a discount to the order.
![After completing a New Booking, you will be redirected to the Box Office > Discounts > Add Discount](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/add-discount_j5534m.png)
Add a Payment Method
To add a payment method:
Click Add Payment (bottom right)
Select the payment type (Learn more about different payment types here)
Enter bank card details (if credit/debit card payment is your choice)
Confirm the price/amount to be charged
Click Create Payment (The balance should be zero after the purchase)
![To request payments: Click on 'Add Payment Request' and/or to Add Payment: Add Payment > Choose Payment Method > Fill-in > Create Payment](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/payments_onx5p0.png)
Confirm the Order
Click the green Confirm Order button (bottom right).
This will automatically send an email with the ticket(s) to the customer.
![See bottom right of the Box Office > Click on Confirm Order](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/confirm-order_16vbc2o.png)
PLEASE NOTE: To change existing bookings (cancel, refund, partial refund, add extra customers, create additional payments, change dates and times, etc), please refer to Amending Bookings.
Updated on: 23/06/2023
Thank you!