Voucher vs Coupon: Which to Offer in Tours and Attractions?

<p><img src="https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/tickets-vs-voucher-banner_1egf5gb.jpg" alt="Know how to manage your tour services and promotions by knowing the difference between a ticket, a voucher, and a coupon." /></p> <h1 id="vouchervscouponwhichshouldyouoffertoboostyourtourbusiness">Voucher vs Coupon: Which Should You Offer to Boost Your Tour Business?</h1> <p>Are you a tour operator puzzled over whether to offer vouchers or coupons to attract more bookings? </p> <p>Let's simplify the choices so you can focus on what matters—growing your business. Understanding the difference between a voucher vs coupon can significantly impact your strategy.</p> <h2 id="vouchervscouponvsticket">Voucher vs Coupon vs Ticket</h2> <h3 id="whatisavouchercode">What is a voucher code?</h3> <p>A voucher is <em>a pre-paid ticket</em>. It's perfect for customers who want to book their experiences in advance using a voucher code. You sell these, and they return to redeem them later, making them great for locking in future business.</p> <h3 id="whatisacoupon">What is a coupon?</h3> <p>Coupons work as instant discounts <em>during</em> the booking process. They're ideal for promotions and can help increase the urgency to buy, making them powerful tools during slow seasons or special sales events.</p> <h3 id="whatisaticket">What is a ticket?</h3> <p>A ticket is a <em>direct pass for entry</em>. It’s what your customers ultimately need, whether they buy it upfront or exchange a voucher for it at your activity. </p> <p>|| <strong>What is a coupon ticket?</strong> The term 'coupon ticket' refers to a ticket obtained at a discounted price through a coupon.</p> <h2 id="whatisthedifferencebetweencouponsandvouchers">What is the difference between coupons and vouchers?</h2> <p>Understanding the nu</p>

Different Payment Types in TicketingHub

<p>Customers prefer different ways to pay, and offering multiple payment options improves the booking experience while ensuring smoother transactions. TicketingHub supports various payment methods, allowing you to choose the best fit for your business.</p> <p>To ensure secure transactions, TicketingHub does not store or access customer credit card details. All payments are processed through SSL-encrypted connections with our payment partners.</p> <p>This guide explains the different payment types available, how they work, and how to choose the best option for your business.</p> <p>| Understanding Payment Types in TicketingHub | | ---- | | <a href="#3-1-direct-payment-processing-recommended">Direct Payment Processing</a> | | <a href="#3-2-manual-and-offline-payment-methods">Manual and Offline Payment Methods</a> | | <a href="#3-3-third-party-payment-gateways">Third-Party Payment Gateways</a> | | <a href="#2-how-to-choose-the-right-payment-type-for-your-business">How to Choose the Right Payment Type for Your Business</a> |</p> <h2 id="frequentlyaskedquestionsfaqs2frequentlyaskedquestionsfaqs">| <a href="#2-frequently-asked-questions-faqs">Frequently Asked Questions (FAQs)</a> |</h2> <h2 id="understandingyourpaymentprocessingoptions">Understanding Your Payment Processing Options</h2> <p>TicketingHub supports several payment types, grouped into three categories:</p> <h3 id="1directpaymentprocessingrecommended">1. Direct Payment Processing (Recommended)</h3> <p>Payments are processed directly through integrated solutions like <em>Stripe</em>.</p> <ul> <li><p>Funds are deposited directly into your merchant account.</p></li> <li><p>TicketingHub automatically deducts applicable fees—no manual invoicing or processing required.</p></li> <li><p>Ideal for businesses seekin</p></li> </ul>

How to Enable and Set Up the Magic Link Feature

<p><strong>Updated: March 4, 2025</strong></p> <p>Ever had customers frantically emailing to reschedule their tour at the last minute? Or frustrated guests who can’t make it and want a refund? Managing booking changes can be a time-consuming headache—but it doesn’t have to be.</p> <p>With TicketingHub’s Magic Link feature, customers can handle cancellations, reschedules, and voucher conversions themselves—without flooding your inbox. It’s a win-win: they get the flexibility they need, and you get fewer support requests bogging down your team.</p> <p>| Step-by-Step Guide | | | ---- | | <a href="#2-how-to-enable-the-magic-link-feature">How to Enable the Magic Link Feature</a> | | | | 1. <a href="#3-step-1-access-settings">Access Settings</a> | | | 2. <a href="#3-step-2-configure-booking-management-options">Configure Booking Management Options</a> | | | 3. <a href="#3-step-3-save-your-settings">Save Your Settings</a> | | <a href="#2-how-to-set-up-the-magic-link-in-booking-confirmation-emails">How to Set it Up on Your Product Email Templates</a> | | | | 1. <a href="#3-step-1-insert-the-magic-link-in-your-email-template">Insert the Magic Link in Your Email Template</a> | | | 2. <a href="#3-step-2-customize-the-link-text">Customize the Link Text</a> | | | 3. <a href="#3-step-3-save-and-test-your-changes">Save and Test Your Changes</a> |</p> <h2 id="bonusaddthemagiclinktotheseemailtemplates2bonusaddthemagiclinktootheremails">| <a href="#2-bonus-add-the-magic-link-to-other-emails">BONUS: Add the Magic Link to These Email Templates</a> | |</h2> <h2 id="howtoenablethemagiclinkfeature">How to Enable the Magic Link Feature</h2> <p>${frame}[Here's how to set up the magic link ✨](https://www.loom.com/embed/798cd21af2284bd08605f4f8ff3</p>

How to Amend, Cancel, Refund, or Switch a Booking in TicketingHub

<p>last_updated: April 2026</p> <h1 id="howtoamendcancelrefundorswitchabookinginticketinghub">How to Amend, Cancel, Refund, or Switch a Booking in TicketingHub</h1> <p>Every change you need to make to a customer's booking happens from the same place — the order page. This guide covers all seven scenarios in one place. Use the table of contents to jump straight to what you need.</p> <p>| Steps | | ---- | | <a href="#the-difference-between-a-booking-and-an-order">The Difference Between a Booking and an Order</a> | | <a href="#how-to-find-a-booking">How to Find a Booking</a> | | <a href="#how-to-change-the-date-time-or-guest-count">How to Change the Date, Time, or Guest Count</a> | | <a href="#how-to-cancel-one-booking-within-an-order">How to Cancel One Booking Within an Order</a> | | <a href="#how-to-cancel-an-entire-order-full-refund">How to Cancel an Entire Order (Full Refund)</a> | | <a href="#how-to-move-a-booking-to-a-different-product">How to Move a Booking to a Different Product</a> | | <a href="#how-to-convert-a-ticket-to-a-voucher">How to Convert a Ticket to a Voucher</a> | | <a href="#how-to-issue-a-manual-refund">How to Issue a Manual Refund</a> | | <a href="#frequently-asked-questions">FAQ</a> |</p> <h2 id="thedifferencebetweenabookingandanorder">The Difference Between a Booking and an Order</h2> <p>Before taking any action, it helps to understand what you're working with.</p> <p><strong>Booking (BK)</strong> A reservation for one specific product — with a defined date, time, and attendees. An order can contain one or more bookings.</p> <p><strong>Order (OR)</strong> The parent record that groups one or more bookings. The payment lives at the order level, not the booking level.</p> <blockquote> <p>💡 When you cancel a <strong>booking</strong>, the funds st</p> </blockquote>

How to Set Up TicketingHub Account in Under 5 Minutes

<p><strong>Date Updated</strong>: December 31, 2024</p> <p>So, you’ve decided to dive into the world of TicketingHub—great choice! Whether you’re gearing up to sell tickets for food tours, escape rooms, or a llama yoga retreat (yes, that’s a thing), this guide is here to ensure you’re up and running faster than you can say “seasonal pricing.”</p> <p>Perfect for first-timers and non-tech wizards, this walkthrough is your golden ticket to setting up your account, creating products, and dazzling customers in just five minutes flat. Let’s get cracking!</p> <p>| Steps on How to Set Up Your TicketingHub Account | | ---- | | <a href="#3-1-create-a-new-product">Create a New Product</a> | | <a href="#3-2-set-up-ticket-types">Set Up Ticket Types</a> | | <a href="#3-3-configure-availability">Configure Availability</a> | | <a href="#3-4-adjust-seasonal-pricing">Adjust Seasonal Pricing</a> | | <a href="#3-5-manage-emails-and-feedback">Manage Emails and Feedback</a> | | <a href="#3-6-configure-account-settings">Configure Account Settings</a> | | <a href="#3-7-create-and-customize-widgets">Create and Customize Widgets</a> | | <a href="#3-8-activate-integrations">Activate Integrations</a> | | <a href="#3-9-clone-products">Clone Products</a> |</p> <h2 id="dyoutubeheresavideoguideonhowtosetupyourticketinghubaccountinafewminutesgag1mqop1pu">${youtube}<a href="gAg1Mqop1PU">Here's a video guide on how to set up your TicketingHub account in a few minutes.</a></h2> <h1 id="stepstosetupyourticketinghubaccount">Steps to Set Up Your TicketingHub Account</h1> <h3 id="1createanewproduct">1. Create a New Product</h3> <ol> <li>Click on <strong>Add</strong>, then select <strong>Product</strong> below.</li> </ol> <p>![](https://lh7-rt.googleusercontent.com/docsz/AD<em>4nXfw71RgYTdIEvipy2B0xIsRzzkrAY4C-PDUiFaH62ajg8qRUtbgagH5HLgnsrMmlWo5W4</em>1JMQII80jPHsZtAXDZz304tQ</p>

How to Create Availability Using Seasons

<p><strong>Date Updated:</strong> December 31, 2024<br /> ** This guide explains how to use the “Seasons” feature in TicketingHub to set up recurring availability for your tours or activities. This tool helps tour operators and administrators efficiently manage schedules for specific periods, such as all year round, seasonal events, or holidays.</p> <p>| Steps on Creating Availability Using Seasons | | ---- | | 1. <a href="#3-create-a-season">Create a Season</a> | | 2. <a href="#3-set-up-tour-availability">Set Up Tour Availability</a> |</p> <p>${youtube}<a href="Hl0zx-3Jr_w">Here's a quick video tutorial on how to create tour availability using the Seasons feature.</a> --- **</p> <h1 id="stepbystepguide">Step-by-Step Guide</h1> <h3 id="createaseason">Create a Season</h3> <p><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdHon7ntRW0Y0W9bD5Xc9IcX-9juyGnmu-HysG2wAZDs1R9O6qJ30xWTq9vqwGOLm-aRJg_0Bn5m0JGXyrRTG_sFZQRLifQw2G_hnPc8w-KoK4BxCPvSqtZPoGlyOmaxiMUaPIDnw?key=wY5uJv5ImS9APOWPFLjpJfR5" alt="" /></p> <ol> <li><p>**Go to your product: **Navigate to the product you want to set up availability for.</p></li> <li><p>Click on ** Availability**</p></li> <li><p>Click on ** Add Season**</p></li> </ol> <p><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXf1QHpMZ6O0IlhXOFhu6AE9EgObwPGrvCqOgeyA0ALx7ToB3Jn8t_6BCescjStqu1uOZxo_zdHFGSfuL7kS-OkIEb8mj34Cd7oIxs4FvBbEnDic5f9cfXZqe2UHYMv05qVooqX6gA?key=wY5uJv5ImS9APOWPFLjpJfR5" alt="Fill in details of the season you are creating." /></p> <ul> <li><p><strong>Name the Season:</strong> Enter a descriptive name for the season (e.g., “All Year,” “Summer 2025,” “School Holidays”).</p></li> <li><p>**Set Start and End Dates: **Choose the start date for the season.</p></li> </ul>

Featured & Frequently Read Articles

Voucher vs Coupon: Which to Offer in Tours and Attractions?
Different Payment Types in TicketingHub
How to Enable and Set Up the Magic Link Feature
How to Amend, Cancel, Refund, or Switch a Booking in TicketingHub
How to Set Up TicketingHub Account in Under 5 Minutes
How to Create Availability Using Seasons

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