Updated: Apr. 29, 2025

Ever found yourself staring at a voucher, wondering "Okay… now what?" Whether you're a tour guide, ticket agent, or someone who's just trying to help a guest book their experience without breaking a sweat, this one's for you.

In this quick and friendly guide, we’ll walk you through how to redeem vouchers using TicketingHub. We’ll show you two ways: redeeming from the backend as an operator, and how customers can redeem their vouchers themselves. Handy during busy tour days, last-minute bookings, or when someone waves a QR code in your face and says, “Help!”

P.S. We've also included a tip for handling expired vouchers!

Now, let’s get you from “uhh” to “aha!” in no time.

Steps to Redeem a Voucher

Option 1: Processing via the Backend (Operator View)

If you're managing bookings, here’s how to process a voucher like a pro:

1. Head to the Orders tab

This is where you’ll find all voucher bookings.

2. Look for the voucher

• Use the Filter by and check the Voucher Booking
  
• From the dropdown, select “is voucher”
  
• You’ll see orders marked with a blue V.
  
• Click on the OR number to open the booking.

3. Click on Redeem beside the booking

• Uncheck the Voucher Booking box.
  
• Select the booking date and time.
  
• Click Update Booking to apply changes.

4. Send the updated booking confirmation

• Hit Actions at the top-right corner.
  
• Click on Resend Booking Confirmation.

🕑 **What if the voucher has expired? **

If you find that the voucher has expired, don't worry!

• In the Order Page, click Edit beside the booking.

• Update the Expiry Date to a future date.

• Click Update Booking to save your changes and proceed with redeeming the voucher as usual.

Option 2: When a Customer Uses Their Voucher

Let your guests take charge and redeem their own vouchers with ease. Here’s how:

1. Locate the Voucher Code

Each voucher includes a unique code—this is the guest’s ticket to booking.

• To see it on your end, click on the BK Number of an order.
  
• You’ll find the code listed under Token.

2. Open the Widget

• Let the customer head to your website or wherever the booking widget is embedded.
  
• If multiple products are listed, have them choose the correct one.

3. Enter the Voucher Code

• The customer types or pastes the code into the widget.
  
• This will reveal how many available tickets are tied to the voucher.

4. Choose the date and time

• Just like a regular booking, guests can now pick their preferred slot.

6. Confirm the booking

• Once confirmed, the guest will receive a confirmation email automatically.

All Booked and Voucher-ed Up!

See? Redeeming a voucher doesn’t have to feel like cracking a secret code. Whether you're doing it yourself on the backend or guiding a customer through the process, TicketingHub keeps things refreshingly straightforward. Now go forth and redeem with confidence!

And hey, if you’re ever stuck or just wanna say hi—don’t be a stranger. We’re here for you.

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Updated on: 29/04/2025