Articles on: Resellers & OTA's

How to Redeem a Voucher

Updated: Apr. 29, 2025


Ever found yourself staring at a voucher, wondering "Okay… now what?" Whether you're a tour guide, ticket agent, or someone who's just trying to help a guest book their experience without breaking a sweat, this one's for you.


In this quick and friendly guide, we’ll walk you through how to redeem vouchers using TicketingHub. We’ll show you two ways: redeeming from the backend as an operator, and how customers can redeem their vouchers themselves. Handy during busy tour days, last-minute bookings, or when someone waves a QR code in your face and says, “Help!”


P.S. We've also included a tip for handling expired vouchers!


Now, let’s get you from “uhh” to “aha!” in no time.


How to Redeem a Voucher

Option 1: Processing via the Backend (Operator View)

Option 2: When a Customer Uses Their Voucher


Steps to Redeem a Voucher


Option 1: Processing via the Backend (Operator View)


If you're managing bookings, here’s how to process a voucher like a pro:


  1. Head to the Orders tab


This is where you’ll find all voucher bookings.



  1. Look for the voucher


  • Use the Filter by and check the Voucher Booking
  • From the dropdown, select “is voucher”
  • You’ll see orders marked with a blue V.
  • Click on the OR number to open the booking.



  1. Click on Redeem beside the booking


  • Uncheck the Voucher Booking box.
  • Select the booking date and time.
  • Click Update Booking to apply changes.



  1. Send the updated booking confirmation


  • Hit Actions at the top-right corner.
  • Click on Resend Booking Confirmation.



Note: The customer will receive a confirmation email instantly.


🕑 **What if the voucher has expired? **

If you find that the voucher has expired, don't worry!


  • In the Order Page, click Edit beside the booking.



  • Update the Expiry Date to a future date.


  • Click Update Booking to save your changes and proceed with redeeming the voucher as usual.



Option 2: When a Customer Uses Their Voucher


Let your guests take charge and redeem their own vouchers with ease. Here’s how:


  1. Locate the Voucher Code


Each voucher includes a unique code—this is the guest’s ticket to booking.


  • To see it on your end, click on the BK Number of an order.
  • You’ll find the code listed under Token.




  1. Open the Widget


  • Let the customer head to your website or wherever the booking widget is embedded.
  • If multiple products are listed, have them choose the correct one.



  1. Enter the Voucher Code


  • The customer types or pastes the code into the widget.
  • This will reveal how many available tickets are tied to the voucher.




  1. Choose the date and time


  • Just like a regular booking, guests can now pick their preferred slot.


  1. Confirm the booking


  • Once confirmed, the guest will receive a confirmation email automatically.


All Booked and Voucher-ed Up!


See? Redeeming a voucher doesn’t have to feel like cracking a secret code. Whether you're doing it yourself on the backend or guiding a customer through the process, TicketingHub keeps things refreshingly straightforward. Now go forth and redeem with confidence!


And hey, if you’re ever stuck or just wanna say hi—don’t be a stranger. We’re here for you.


**

Updated on: 29/04/2025

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