How to Redeem a Voucher
Updated: Apr. 29, 2025
Ever found yourself staring at a voucher, wondering "Okay… now what?" Whether you're a tour guide, ticket agent, or someone who's just trying to help a guest book their experience without breaking a sweat, this one's for you.
In this quick and friendly guide, we’ll walk you through how to redeem vouchers using TicketingHub. We’ll show you two ways: redeeming from the backend as an operator, and how customers can redeem their vouchers themselves. Handy during busy tour days, last-minute bookings, or when someone waves a QR code in your face and says, “Help!”
P.S. We've also included a tip for handling expired vouchers!
Now, let’s get you from “uhh” to “aha!” in no time.
How to Redeem a Voucher |
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Steps to Redeem a Voucher
Option 1: Processing via the Backend (Operator View)
If you're managing bookings, here’s how to process a voucher like a pro:
- Head to the Orders tab
This is where you’ll find all voucher bookings.
- Look for the voucher
- Use the Filter by and check the Voucher Booking
- From the dropdown, select “is voucher”
- You’ll see orders marked with a blue V.
- Click on the OR number to open the booking.
- Click on Redeem beside the booking
- Uncheck the Voucher Booking box.
- Select the booking date and time.
- Click Update Booking to apply changes.
- Send the updated booking confirmation
- Hit Actions at the top-right corner.
- Click on Resend Booking Confirmation.
🕑 **What if the voucher has expired? **
If you find that the voucher has expired, don't worry!
- In the Order Page, click Edit beside the booking.
- Update the Expiry Date to a future date.
- Click Update Booking to save your changes and proceed with redeeming the voucher as usual.
Option 2: When a Customer Uses Their Voucher
Let your guests take charge and redeem their own vouchers with ease. Here’s how:
- Locate the Voucher Code
Each voucher includes a unique code—this is the guest’s ticket to booking.
- To see it on your end, click on the BK Number of an order.
- You’ll find the code listed under Token.
- Open the Widget
- Let the customer head to your website or wherever the booking widget is embedded.
- If multiple products are listed, have them choose the correct one.
- Enter the Voucher Code
- The customer types or pastes the code into the widget.
- This will reveal how many available tickets are tied to the voucher.
- Choose the date and time
- Just like a regular booking, guests can now pick their preferred slot.
- Confirm the booking
- Once confirmed, the guest will receive a confirmation email automatically.
All Booked and Voucher-ed Up!
See? Redeeming a voucher doesn’t have to feel like cracking a secret code. Whether you're doing it yourself on the backend or guiding a customer through the process, TicketingHub keeps things refreshingly straightforward. Now go forth and redeem with confidence!
And hey, if you’re ever stuck or just wanna say hi—don’t be a stranger. We’re here for you.
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Updated on: 29/04/2025
Thank you!