Find the Booking

  1. Log into your TH account
  2. Click on "Bookings"
  3. Use the filters to search for the booking
  4. The easiest option is to search via "Reference" (at the bottom)
  5. Enter either the BK (booking) or OR (order) reference
  6. The booking will appear at the top of the page
  7. Click on the blue coloured OR number to enter the order
  8. At the centre of your screen, you'll see the booking

Amending the same Product

Go to Bookings and open click on the Blue OR reference to open the Order Page. 

  1. Date and time and in blue and when you click it, you can change the date and time.
  2. The number of people/tickets are also in blue and when you click it, you can change the number
     


3. If you add or remove people/tickets you will see that the "balance" or money paid/owing changes (bottom right corner).

4. You can either add an extra payment or refund the excess money should you wish.

PLEASE NOTE:  Changing a booking does NOT issue new tickets automatically.  You must click the blue "Send Notification" to resend new/amended/changed bookings.

Refunding a booking does NOT cancel the booking.  Cancelling a booking does NOT refund any money.  



Adding or exchanging Products

  1. Click on the blue coloured OR number to enter the order
  2. At the centre of your screen, you'll see the booking you want to change
  3. Click "Add Booking" and follow the prompts to select a new product/tour/event and select its date, time and number of customers, etc.
  4. Then delete the original booking by clicking the red rubbish bin (this will automatically notify the customer that their original booking has been cancelled).
  5. Then click the blue "Send Notification" to send the new tickets.

Cancelling a booking

To issue a refund you need to open the order.

Bookings => Open the Order

There are three ways of issuing a refund

1. Cancel the Booking for a full refund

By cancelling the Booking you automatically refund the user.


2. Cancel the order and manually refund the desired amount

If you cancel the booking, the money stays in the order and you can process a partial refund


Book another product or exchange a ticket for a voucher

To book another product or exchange a ticket for a voucher, you need to:

  1. Cancel an order, the booking balance is still positive.
  2. Add a new booking for the customer on a different product, or with a voucher and sort out the difference (pay or refund the balance)