Notify Customers via SMS or Email
Sometimes you need to notify your customers before they arrive which is very simple on TicketingHub. There are two options.
Message customers coming for a specific product date and time.
Message all customers in a date range
For all products in the selected time
For just one product in the selected time frame
Here is a quick video:
![Go to your availability page](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20245_1ipl4j1.png)
![Choose the option for which you wish to message the users](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20250_y715y6.png)
![Go to the manifest page](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20251_whld7b.png)
![Select Broadcast Message](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20252_1gygib8.png)
![Choose between email and sms](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20253_13wzfq4.png)
![Write your message and click send](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20254_17o46w1.png)
![Go to Sale](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20412_y3pl4d.png)
![Filter by DATE BOOKED FOR](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20413_q0yitp.png)
![Select the date range](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20414_12t9l14.png)
![Click Search](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20420_8ewjep.png)
![Click on "broadcast Message"](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20421_1xwuap4.png)
![Select SMS or Email](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20423_1pbdo0l.png)
![Write your message and send it.](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20424_xbopij.png)
![Filter by DATE BOOKED FOR](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20413_q0yitp.png)
![Select "product" in the filter option](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20430_1rpf4ou.png)
![Select which product](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20431_19ux1ea.png)
![Select the date range](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20414_12t9l14.png)
![Click Search](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20420_8ewjep.png)
![Click on "broadcast Message"](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20421_1xwuap4.png)
![Select SMS or Email](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20423_1pbdo0l.png)
![Write your message and send it.](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20424_xbopij.png)
Message customers coming for a specific product date and time.
Message all customers in a date range
For all products in the selected time
For just one product in the selected time frame
Here is a quick video:
1. Message customers coming for a specific product time.
![Go to your availability page](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20245_1ipl4j1.png)
![Choose the option for which you wish to message the users](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20250_y715y6.png)
![Go to the manifest page](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20251_whld7b.png)
![Select Broadcast Message](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20252_1gygib8.png)
![Choose between email and sms](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20253_13wzfq4.png)
![Write your message and click send](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20254_17o46w1.png)
2. Message all customers in a time frame
A. For all Product in that time frame
![Go to Sale](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20412_y3pl4d.png)
![Filter by DATE BOOKED FOR](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20413_q0yitp.png)
![Select the date range](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20414_12t9l14.png)
![Click Search](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20420_8ewjep.png)
![Click on "broadcast Message"](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20421_1xwuap4.png)
![Select SMS or Email](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20423_1pbdo0l.png)
![Write your message and send it.](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20424_xbopij.png)
B. For a specific Product
![Filter by DATE BOOKED FOR](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20413_q0yitp.png)
![Select "product" in the filter option](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20430_1rpf4ou.png)
![Select which product](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20431_19ux1ea.png)
![Select the date range](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20414_12t9l14.png)
![Click Search](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20420_8ewjep.png)
![Click on "broadcast Message"](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20421_1xwuap4.png)
![Select SMS or Email](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20423_1pbdo0l.png)
![Write your message and send it.](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/screenshot-2022-03-27-at-20424_xbopij.png)
Updated on: 27/03/2022
Thank you!