How to Enable the Magic Link Feature
Ever had customers frantically emailing to reschedule their tour at the last minute? Or frustrated guests who can’t make it and want a refund? Managing booking changes can be a time-consuming headache—but it doesn’t have to be.
With TicketingHub’s Magic Link feature, customers can handle cancellations, reschedules, and voucher conversions themselves—without flooding your inbox. It’s a win-win: they get the flexibility they need, and you get fewer support requests bogging down your team.
Here’s how to enable it:
Go to Settings in your TicketingHub dashboard.
Navigate to the Advanced tab.
Under Booking Managed by Customer, check the boxes for the actions you want to allow:
Cancel and refund booking – Customers can cancel their booking and receive a refund.
Change booking to voucher – Allows customers to convert their booking into a voucher for future use.
Change booking date or time – Enables customers to modify their booking to a different date or time.
Set the timeframe within which customers can make changes using the Change allowed up to box (e.g., days, hours, weeks, or months before the event).
Click the Update button to apply the Magic Link settings.
Your customers can now manage their own bookings hassle-free, giving them more convenience while reducing support inquiries. If you need more help, we’re always here to help!
With TicketingHub’s Magic Link feature, customers can handle cancellations, reschedules, and voucher conversions themselves—without flooding your inbox. It’s a win-win: they get the flexibility they need, and you get fewer support requests bogging down your team.
Here’s how to enable it:
| Steps |
|---|
| 1. Access Settings |
| 2. Configure Booking Management Options |
| 3. Save Your Settings |
Steps to Enable the Magic Link Feature
Step 1: Access Settings
Go to Settings in your TicketingHub dashboard.
Navigate to the Advanced tab.
Step 2: Configure Booking Management Options
Under Booking Managed by Customer, check the boxes for the actions you want to allow:
Cancel and refund booking – Customers can cancel their booking and receive a refund.
Change booking to voucher – Allows customers to convert their booking into a voucher for future use.
Change booking date or time – Enables customers to modify their booking to a different date or time.
Set the timeframe within which customers can make changes using the Change allowed up to box (e.g., days, hours, weeks, or months before the event).
Step 3: Save Your Settings
Click the Update button to apply the Magic Link settings.
Easy Peasy!
Your customers can now manage their own bookings hassle-free, giving them more convenience while reducing support inquiries. If you need more help, we’re always here to help!
Updated on: 23/02/2025
Thank you!