Articles on: New Features

HOW TO SETUP CUSTOMER REVIEWS FUNNEL

Creation Date: April 5, 2024


Make sure only great reviews appear on Google and on your TripAdvisor website.
With TicketingHub's review funnel, we make sure you boost your online reputation by letting you settle negative customer reviews privately.

Here's how easy you can do it.

CUSTOMER REVIEWS FUNNEL
1. Setup the review funnel.
2. Track negative reviews.





SETUP THE REVIEW FUNNEL



1. Scroll down the menu bar and go to Settings ⚙️



2. Click on Settings





3. Scroll down the Settings page



4. Go to 'Reviews Configuration' ⭐⭐⭐













7. Choose the review site provider









9. Configure negative review rating



Usually, 3-star reviews fall to negative ratings. This is up to you. ⭐



10. Click on Edit to set your negative review threshold





11. Set the numbers from 1 to 3





12. Click on Save Configuration






TRACK NEGATIVE REVIEWS



13. On the menu, click on Customers





14. Click on Reviews





15. Settle negative reviews privately 👌



Updated on: 12/04/2024

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