How to Notify Customers via SMS or Email
Ever had a last-minute schedule change and needed to let your guests know ASAP? Want to build excitement for an upcoming adventure by reminding guests what to bring? Or maybe you just wrapped up an amazing tour and want to gather those all-important reviews? Whatever the reason, keeping your guests in the loop is key to providing a seamless experience.
With TicketingHub, notifying customers is a breeze—whether it’s via SMS or email. In just a few clicks, you can send timely updates, friendly reminders, or even a nudge to leave a review. Here’s how to do it.
You can locate bookings through either the Availability or Orders page.
Go to Availability
Click on the Date and Time of the booking
Click on Manifest – here, you’ll see all the guests booked for this tour schedule.
Click on Broadcast Message to start sending a notification.
Go to Orders
Use the Filter by option to locate specific bookings.
For example:
If you want to notify customers from your specific product: click Product, select the product, and then click Search Bookings.
A list of bookings matching your filter will appear.
Click on Broadcast to send a message to the selected customers.
Once you’ve selected the bookings, follow these steps to edit and send your notification:
Choose your delivery method: SMS or Email.
If sending an email: Edit the Email Subject.
Compose your message:
Type your message in the text box.
If you’re requesting a customer review, click on Copy Review Link and paste it into your message. Customers can click this link to leave a review.
Review your message:
Double-check the Email Subject (if sending an email).
Ensure the message content is correct.
Click Send Message to broadcast your notification to all selected bookings.
And that’s all it takes! With just a few clicks, you can keep your customers informed, engaged, and excited about their upcoming experience. Whether you’re reminding them to pack their hiking boots, giving them a heads-up on a schedule change, or nudging them to leave a review, TicketingHub makes it effortless.
Now, go ahead and hit that Send Message button—because great communication leads to even greater customer experiences!
With TicketingHub, notifying customers is a breeze—whether it’s via SMS or email. In just a few clicks, you can send timely updates, friendly reminders, or even a nudge to leave a review. Here’s how to do it.
| HOW TO NOTIFY CUSTOMERS VIA SMS OR EMAIL |
|---|
| 1. Find the Bookings |
| 2. Customise and Send Your Message |
Steps to Notify Customers via SMS or Email
Step 1: Find the Bookings You Want to Notify
You can locate bookings through either the Availability or Orders page.
Option 1: Using the Availability Page
Go to Availability
Click on the Date and Time of the booking
Click on Manifest – here, you’ll see all the guests booked for this tour schedule.
Click on Broadcast Message to start sending a notification.
Option 2: Using the Orders Page
Go to Orders
Use the Filter by option to locate specific bookings.
For example:
If you want to notify customers from your specific product: click Product, select the product, and then click Search Bookings.
A list of bookings matching your filter will appear.
Click on Broadcast to send a message to the selected customers.
Step 2: Customise and Send Your Message
Once you’ve selected the bookings, follow these steps to edit and send your notification:
Choose your delivery method: SMS or Email.
If sending an email: Edit the Email Subject.
Compose your message:
Type your message in the text box.
If you’re requesting a customer review, click on Copy Review Link and paste it into your message. Customers can click this link to leave a review.
Review your message:
Double-check the Email Subject (if sending an email).
Ensure the message content is correct.
Click Send Message to broadcast your notification to all selected bookings.
Wrapping It Up
And that’s all it takes! With just a few clicks, you can keep your customers informed, engaged, and excited about their upcoming experience. Whether you’re reminding them to pack their hiking boots, giving them a heads-up on a schedule change, or nudging them to leave a review, TicketingHub makes it effortless.
Now, go ahead and hit that Send Message button—because great communication leads to even greater customer experiences!
Updated on: 16/02/2025
Thank you!