Articles on: Bookings

Canceling or refunding a Booking or Order



Overview



TYPE
1. Difference between and order and a BookingAn order can have multiple bookings
2. Go to the order pageOpen the Order Page
3. Cancel the Booking for a full refundCancel order and automatically refund the customer
4. Cancel the order and manually refundCancel the order to do a partial refund or create a new booking



Difference between and order and a Booking



A Booking can have multiple Orders.


Open the Order page



To issue a refund you need to open the order.

Bookings => Open the Order

There are three ways of issuing a refund

Cancel booking (no redund) - Cancel Order and refund

Cancel the Booking for a full refund



By cancelling the Booking you automatically refund the user.

Cancel the order and manually refund



If you cancel the booking, the money stays in the order and you can process a partial refund

When you cancel an order, the booking balance is still positive. Now you can rebook the customer on a different product and sort out the difference (pay or refund the balance)

Updated on: 14/11/2022

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