Understanding Your TicketingHub Dashboard Tiles

A Complete Guide for Tour Operators and Activity Providers

What Are Dashboard Tiles?

Dashboard tiles are customisable analytics widgets that give you instant visibility into your business performance. Think of them as your business cockpit — real-time metrics for your tour operation.

Each tile displays:

• 📊 Visual charts showing trends over time
• 🔄 Period-over-period comparisons (e.g. this week vs. last week)
• 📈 Percentage changes to spot growth or issues quickly

They're drag-and-drop customisable — arrange them however makes sense for your workflow.

The Two Types of Tiles

🔵 Dual Period Tiles

Show a chart comparing two time periods side-by-side.

• Side-by-side comparison charts
• Group data by: Day, Week, Month, or Year
• Perfect for spotting trends and seasonal patterns

Examples: Sales, Total Bookings, Total Payments, Total People

🟢 Single Period Tiles

Show a breakdown list for one time period.

• Ranked lists (top products, top users, etc.)
• Great for understanding what's driving your business

Examples: User Bookings, POS Payments by type, Products

All Available Tiles & What They Mean

💰 Revenue & Sales

Sales

What it shows: Revenue from delivered tours — net of tax and unredeemed vouchers.

Date basis: Date the booking was made.

Think of it as: "What you earned from tours you delivered."

Can break down by: Products, Users, Resellers, Channels

⚠️ This excludes tax and vouchers that haven't been redeemed yet. See Why Sales ≠ Payments below.

Sales by Month

What it shows: Monthly sales trend for the last 12 months.

Date basis: Date the booking was made.

Perfect for: Year-over-year seasonal comparison — "How did this March compare to last March?"

Voucher Sales

What it shows: Cash received for vouchers purchased but not yet redeemed (deferred revenue).

Date basis: Date the voucher was purchased.

Can break down by: Products, Users, Resellers, Channels

💡 When the voucher is eventually redeemed, that's when it moves to the main Sales tile.

Gift Card Sales

What it shows: Sales from gift card merchandise.

Can break down by: Merchandise items, Users, Resellers, Channels

💳 Transaction & Payment

Total Payments

What it shows: Gross cash received — the full amount customers paid you.

Date basis: Date the payment was received (transaction date).

Think of it as: "What customers actually paid you."

Includes: Tax/VAT, voucher purchases, all booking payments

⚠️ This is always higher than Sales. See Why Sales ≠ Payments below.

POS Payments

What it shows: Payments taken via Point of Sale app, grouped by payment type.

Date basis: Date the payment was received.

Breaks down by: Cash, Card, and other methods.

Perfect for: End-of-day reconciliation — matching your till count against your card terminal report.

POS Refunds

What it shows: Refunds issued for POS payments.

Broken down by: Staff member who processed the refund.

Refunds

What it shows: Actual money returned to customers via payment transactions.

Date basis: Date the refund was processed.

⚠️ This is different from the Cancellations tile. See Cancellations vs. Refunds below.

📊 Booking Metrics

Total Bookings

What it shows: COUNT of bookings created — not the value.

Think of it as: "How many bookings did we take?"

Can break down by: Products, Users, Resellers, Channels

A £500 booking and a £50 booking both count as "1" here.

Total People

What it shows: Total attendee/participant headcount across all bookings.

Use case: Capacity planning, tour loading, operational staffing.

Cancellations

What it shows: The value of bookings cancelled during the selected period.

Key point: This amount is already netted out of your Sales figure.

Think of it as: "Revenue lost to cancellations — already subtracted from Sales."

Important If you cancel a booking, these will show in the Cancellations tile even if no payments were received and the order is expired.

Taxes & Fees

What it shows: The tax/VAT portion sitting inside your Total Payments.

Use case: VAT reporting and tax reconciliation.

Resellers

What it shows: Sales generated through your reseller partner network.

Use case: Commission calculations, partner performance tracking.

User Bookings

What it shows: Bookings grouped by the staff member who created them.

Perfect for: Team performance tracking and commission calculations.

⚠️ Why Sales ≠ Payments

This is the #1 question from new users. Here's the short answer:

The Formula

Sales + Tax + Voucher Sales ≈ Total Payments

Real Example

The extra £1,176.88 isn't missing — it's tax you'll remit to HMRC and future revenue from unredeemed vouchers.

🎟️ How Vouchers Flow Through Your Dashboard

Why? Sales = services delivered. Payments = cash received. This prevents double-counting and follows proper revenue recognition principles.

🔄 Cancellations vs. Refunds

These are two separate tiles for an important reason:

Cancellations

• Tracks the value of bookings that didn't happen
• This amount is already subtracted from your Sales figure
• Example: £10,000 gross bookings − £1,200 cancellations = £8,800 Sales

Refunds

• Tracks actual cash returned to customers
• A separate payment event — appears in the Payments/Refunds flow
• Example: You cancel a booking and return £300 to their card

💡 You can cancel without refunding (credit note issued instead), or partially refund without cancelling. That's why both tiles exist.

📅 Date Filters Explained

Different tiles use different date references — this is by design:

This is why Sales and Payments can show different figures for the same date range. For cash flow analysis, use Payments. For revenue performance, use Sales.

🎛️ Filtering & Comparison Options

Every tile supports:

Filter by:

• Date booked on
• Date payment received

Group by:

• Day / Week / Month / Year

Compare to:

• Previous period
• Previous month
• Previous year

Quick Recipes

❓ Frequently Asked Questions

Why are my Payments higher than Sales?

Completely normal. Total Payments includes tax/VAT and voucher purchases that aren't part of earned revenue yet.

Formula: Sales + Tax + Voucher Sales ≈ Total Payments

What happens to cancelled bookings?

They're automatically netted out of your Sales figure. The Cancellations tile shows the gross value lost to cancellations. If a refund was issued, that appears separately in the Refunds tile.

Where do voucher sales appear?

• When purchased → Total Payments tile + Voucher Sales tile
• When redeemed → Sales tile

Never in both places at the same time — no double counting.

Why do Sales and Payments show different amounts for the same date range?

They use different date references. Sales uses the booking date; Payments uses the transaction date. A customer might book today (Sales) but pay tomorrow (Payments). Perfectly normal.

How do I reconcile my end-of-day cash and card totals?

Use the POS Payments tile. It breaks down payments by type (Cash, Card, etc.) so you can match against your till count and card terminal settlement report.

How do I see which team member is performing best?

Use the User Bookings tile, or filter the Sales tile by User to see revenue per team member.

How do I track reseller/partner performance?

Use the Resellers tile, or filter the Sales tile by Channel to see revenue by partner.

Last updated: April 2026

Need more help? Contact support@ticketinghub.com

Updated on: 13/04/2026