How to Create Deposit Rules

You've put in the effort to craft the perfect tour, but what if customers book and then ghost you at the last minute? No-shows can be a nightmare for any tour operator.

That’s where deposit rules come in. With TicketingHub’s deposit feature, your customers pay a small amount upfront to secure their spot—ensuring they’re serious about the experience and you’re not left with empty seats and lost revenue. It’s a win-win: they commit, and you get peace of mind (and paid for your hard work!).

Here’s how to set it up:

How to Create a Deposit Rule
1. Access the Deposit Rules Section
2. Customise Your Deposit Rule
3. Save Your Deposit Rule

Steps to Create Deposit Rules

Step 1: Access the Deposit Rules Section

Go to Deposit Rules in your TicketingHub dashboard.

Click on the Create Deposit Rule button.

Step 2: Customise Your Deposit Rule

When creating a new deposit rule, you can customise various options to fit your needs:




Type: Choose how the deposit will be calculated:

A percentage of the total booking amount

A fixed amount per person

A fixed amount per booking

Amount: Enter the deposit amount you want to set based on the selected type.

Products: Assign the deposit rule to a specific product if needed. If left unassigned, the deposit rule will apply to all products by default.

Allow Full Payment: Tick this box if you want to give customers the option to pay in full or only pay the deposit.

Payment Notice: Define how many days before the event the full payment must be completed.

Step 3: Save Your Deposit Rule

Review your settings to ensure accuracy.

Click Create Deposit Rule to save and apply your settings.

Wrapping It Up

Congratulations! You’ve just taken a big step in securing your bookings and ensuring reliable revenue. Deposit rules make customers more committed, helping you reduce last-minute cancellations and no-shows.

This feature also gives customers flexibility—they can confirm their spot with a deposit while preparing for full payment later. If you enable full-payment, they have the choice to pay everything upfront.

By using deposit rules, you show customers that your tours are valuable and well-organised while keeping your cash flow steady. Now, you can focus on delivering unforgettable experiences, knowing your bookings are solid and your efforts are rewarded!

Updated on: 16/02/2025