Yes, TicketingHub integrated with Google Analytics 4

__Why? __

• The content of the iframe is a single page javascript application, without pages or urls changing, therefore it wouldn't give any more benefit, than the solution

We suggest below:

1. Adding GA4 code on your own pages with the widget, and then triggering GA4 events after receiving events from the widget.

We currently track two types of events:

• 'th:pageview' - triggered when the widget view changes
• 'th:order:confirmed' - triggered at the end of the widget, when the order confirmation.

You can track these events in javascript, using the code below, though I guess you already listen to some events on your pages already.

<script>
  document.body.addEventListener('th:order:confirmed', function(event) {
     var order = event.detail;
      console.log(order)
  });
 
  document.body.addEventListener('th:pageview', function(event) {
     var currentWidgetPagePath = event.detail;
     console.log(currentWidgetPagePath)
  });
</script>

E.g. {id: "3c4af46b-bef7-4023-9fee-09d35feebbd3", reference: "OR-61E", total: "GBP 10.00", currency: "GBP"}

-

Overview

This document shows how to set up tracking events for ticketinghub widget so you can measure when someone makes a certain action. The document includes the dimensions, metrics, and reports that Google Analytics populates with data from the event.

You should send the corresponding event on the page of your website where someone makes a certain action. For example, you could add the event on the confirmation page that appears when someone makes a purchase.

Measurement protocol (Google Analytics 4) - https://developers.google.com/analytics/devguides/collection/protocol/ga4
Events builder and validator - https://ga-dev-tools.web.app/ga4/event-builder/
Sending Events
To send an event, make an HTTP POST request to the following endpoint:

POST /mp/collect HTTP/1.1
HOST: www.google-analytics.com
Content-Type: application/json
<payload_data>

A valid request requires two sets of parameters:

1. URL parameters

api_secret - Required. An API SECRET generated in the Google Analytics UI. To create a new secret, navigate to:
Admin > Data Streams > choose your stream > Measurement Protocol > Create (e.g.

measurement_id - Required. The measurement ID associated with a stream. Found in the Google Analytics UI under:
Admin > Data Streams > choose your stream > Measurement ID

Note: measurement_id is not your Stream ID.
See query parameters for the full reference - https://developers.google.com/analytics/devguides/collection/protocol/ga4/reference#payload_query_parameters

2. JSON body

client_id - Required. A unique identifier for a client.

The method to get the client_id:

gtag('get', 'YOUR_MEASUREMENT_ID', 'client_id', (client_id) => {
// do something with client_id, e.g.
// console.log(clientID)
})

where
YOUR_MEASUREMENT_ID - GA4 measurement id, e.g. G-4KM9TQ60EJ
See the documentation for ‘get’ in the official Gtag.js docs - https://developers.google.com/gtagjs/reference/api#get

events - Required. An array of event items.

See JSON POST BODY for the full reference - https://developers.google.com/analytics/devguides/collection/protocol/ga4/reference#payload_post_body

Example
const measurement_id = G-XXXXXXXXXX; // GA4 measurement id
const api_secret = <secret_value>; // api secret

(`https://www.google-analytics.com/mp/collect?measurement_id=${measurement_id}&api_secret=${api_secret}`, {
  method: "POST",
  body: JSON.stringify({
    client_id: 'XXXXXXXXXX.YYYYYYYYYY',
    events: [{
      name: <event name>',           // see ‘The list of GA4 events for the widget’ below for details
      params: {},                               // see ‘The list of GA4 events for the widget’ below for details
    }]
  })
});

The List of Google Analytics 4 Events for the Widget

view_calendar

This event signifies that the calendar was shown to the user.

Parameters

Example

const measurement_id = G-XXXXXXXXXX; // GA4 measurement id
const api_secret = <secret_value>; // api secret

     
fetch(`https://www.google-analytics.com/mp/collect?measurement_id=${measurement_id}&api_secret=${api_secret}`, {
  method: "POST",
  body: JSON.stringify({
    client_id: 'XXXXXXXXXX.YYYYYYYYYY',
    events: [{
      name: view_calendar,          
      params: {
 store_name: "SupplierName",
 widget_name: “embeded”
                     },                          
                }]
                                       })
          });

select_date

This event signifies that the user selected (clicked) the date of the event.

Parameters

Example

const measurement_id = G-XXXXXXXXXX; // GA4 measurement id
const api_secret = <secret_value>; // api secret

(`https://www.google-analytics.com/mp/collect?measurement_id=${measurement_id}&api_secret=${api_secret}`, {
  method: "POST",
  body: JSON.stringify({
    client_id: 'XXXXXXXXXX.YYYYYYYYYY',
    events: [{
      name: select_date,          
      params: {
 store_name: "SupplierName",
 widget_name: “embeded”
                     },                          
                }]
                                       })
          });

select_purchase_gift

This event signifies that the user clicked on 'Purchase as a Gift Voucher'.

Parameters

Example

const measurement_id = G-XXXXXXXXXX; // GA4 measurement id
const api_secret = <secret_value>; // api secret

fetch(`https://www.google-analytics.com/mp/collect?measurement_id=${measurement_id}&api_secret=${api_secret}`, {
  method: "POST",
  body: JSON.stringify({
    client_id: 'XXXXXXXXXX.YYYYYYYYYY',
    events: [{
      name: select_purchase_gift,          
      params: {
 store_name: "SupplierName",
 widget_name: “embeded”
                     },                          
                }]
                                       })
          });

view_times

This event signifies that the calendar was shown to the user.

Parameters

Example

const measurement_id = G-XXXXXXXXXX; // GA4 measurement id
const api_secret = <secret_value>; // api secret

fetch(`https://www.google-analytics.com/mp/collect?measurement_id=${measurement_id}&api_secret=${api_secret}`, {
  method: "POST",
  body: JSON.stringify({
    client_id: 'XXXXXXXXXX.YYYYYYYYYY',
    events: [{
      name: view_times,          
      params: {
 store_name: "SupplierName",
 widget_name: “embeded”
                     },                          
                }]
                                       })
          });

select_time

This event signifies that the user selected (clicked) the time of the event.

Parameters

Example
const measurement_id = G-XXXXXXXXXX; // GA4 measurement id
const api_secret = <secret_value>; // api secret

fetch(`https://www.google-analytics.com/mp/collect?measurement_id=${measurement_id}&api_secret=${api_secret}`, {
  method: "POST",
  body: JSON.stringify({
    client_id: 'XXXXXXXXXX.YYYYYYYYYY',
    events: [{
      name: select_time,          
      params: {
 store_name: "SupplierName",
 widget_name: “embeded”
                     },                          
                }]
                                       })
          });

view_item

This event signifies that the products (tickets or extra) were shown to the user

Parameters

Item parameters

Example

const measurement_id = G-XXXXXXXXXX; // GA4 measurement id
const api_secret = <secret_value>; // api secret

fetch(`https://www.google-analytics.com/mp/collect?measurement_id=${measurement_id}&api_secret=${api_secret}`, {
  method: "POST",
  body: JSON.stringify({
    client_id: 'XXXXXXXXXX.YYYYYYYYYY',
    events: [{
      name: view_item,          
      params: {
 store_name: "secretfoodtours",
  widget_name: “embeded”,
  currency: “EUR”,
  value: “59.29”, // the monetary value of all products (tickets) viewed by the user
  items: [
    {
      item_name: "Standard tour",
      affiliation: "SupplierName",
      currency: "EUR",
      item_category: "Standard tour",
      item_variant: "ticket",
      price: 23.72,
      quantity: 1
    },
   {
      item_name: "Example Family",
      affiliation: "SupplierName",
      currency: "EUR",
      item_category: "Standard tour",
      item_variant: "ticket",
      price: 35.57,
      quantity: 1
    }
  ]
                     },                          
                }]
                                       })
          });

add_to_cart

This event signifies that the products (tickets) or extra were added to cart by the user (the user selected the quantity for specific tickets and clicked on ‘Next’ or the user added the extra to cart).

Parameters

The products (tickets) of the event

Item parameters

Example

const measurement_id = G-XXXXXXXXXX; // GA4 measurement id
const api_secret = <secret_value>; // api secret

fetch(`https://www.google-analytics.com/mp/collect?measurement_id=${measurement_id}&api_secret=${api_secret}`, {
  method: "POST",
  body: JSON.stringify({
    client_id: 'XXXXXXXXXX.YYYYYYYYYY',
    events: [{
      name: add_to_cart,          
      params: {
 store_name: "SupplierName",
  widget_name: “embeded”,
  currency: “EUR”,
  value: “47.44.”, // the monetary value of all products (tickets) viewed by the user
  items: [
    {
      item_name: "Example Family",
      affiliation: "SupplierName",
      currency: "EUR",
      item_category: "Standard tour",
      item_variant: "ticket",
      price: 23.72,
      quantity: 2
    }
  ]
                     },                          
                }]
                                       })
          });

view_shipping

This event signifies that the shipping fields (full name, email, phone number, etc.) were shown to the user

Parameters

Example

const measurement_id = G-XXXXXXXXXX; // GA4 measurement id
const api_secret = <secret_value>; // api secret

fetch(`https://www.google-analytics.com/mp/collect?measurement_id=${measurement_id}&api_secret=${api_secret}`, {
  method: "POST",
  body: JSON.stringify({
    client_id: 'XXXXXXXXXX.YYYYYYYYYY',
    events: [{
      name: view_shipping,          
      params: {
 store_name: "SupplierName",
 widget_name: “embeded”
                     },                          
                }]
                                       })
          });

add_shipping_info

This event signifies a user has submitted their shipping information.

Parameters

Item parameters

Example

const measurement_id = G-XXXXXXXXXX; // GA4 measurement id
const api_secret = <secret_value>; // api secret

fetch(`https://www.google-analytics.com/mp/collect?measurement_id=${measurement_id}&api_secret=${api_secret}`, {
  method: "POST",
  body: JSON.stringify({
    client_id: 'XXXXXXXXXX.YYYYYYYYYY',
    events: [{
      name: add_shipping_info,          
      params: {
 store_name: "SupplierName",
  widget_name: “embeded”,
  currency: “EUR”,
  value: “47.44.”, // the monetary value of all products (tickets) viewed by the user
  items: [
    {
      item_name: "Example Family",
      affiliation: "SupplierName",
      currency: "EUR",
      item_category: "Standard tour",
      item_variant: "ticket",
      price: 23.72,
      quantity: 2
    }
  ]
                     },                          
                }]
                                       })
          });

view_cart

This event signifies that the order summary was shown to the user.

Parameters

Item parameters

Example

const measurement_id = G-XXXXXXXXXX; // GA4 measurement id
const api_secret = <secret_value>; // api secret

fetch(`https://www.google-analytics.com/mp/collect?measurement_id=${measurement_id}&api_secret=${api_secret}`, {
  method: "POST",
  body: JSON.stringify({
    client_id: 'XXXXXXXXXX.YYYYYYYYYY',
    events: [{
      name: view_cart,          
      params: {
 store_name: "SupplierName",
  widget_name: “embeded”,
  currency: “EUR”,
  value: “47.44.”, // the monetary value of all products (tickets) viewed by the user
  items: [
    {
      item_name: "Example Family",
      affiliation: "SupplierName",
      currency: "EUR",
      item_category: "Standard tour",
      item_variant: "ticket",
      price: 23.72,
      quantity: 2
    }
  ]
                     },                          
                }]
                                       })
          });

view_payment_info

This event signifies that the checkout payment details were shown to the user.

Parameters

Example

const measurement_id = G-XXXXXXXXXX; // GA4 measurement id
const api_secret = <secret_value>; // api secret

fetch(`https://www.google-analytics.com/mp/collect?measurement_id=${measurement_id}&api_secret=${api_secret}`, {
  method: "POST",
  body: JSON.stringify({
    client_id: 'XXXXXXXXXX.YYYYYYYYYY',
    events: [{
      name: view_payment_info,          
      params: {
 store_name: "SupplierName",
 widget_name: “embeded”
                     },                          
                }]
                                       })
          });

add_payment_info

This event signifies a user has submitted their payment information.

Parameters

Item parameters

Example

This example shows when the user selected ‘Pay by Card’ and submitted their payment information.
const measurement_id = G-XXXXXXXXXX; // GA4 measurement id
const api_secret = <secret_value>; // api secret

fetch(`https://www.google-analytics.com/mp/collect?measurement_id=${measurement_id}&api_secret=${api_secret}`, {
  method: "POST",
  body: JSON.stringify({
    client_id: 'XXXXXXXXXX.YYYYYYYYYY',
    events: [{
      name: add_payment_info,          
      params: {
 store_name: "SupplierName",
  widget_name: “embeded”,
  currency: “EUR”,
  value: “47.44”, // the monetary value of all products (tickets) which were added to cart by the user
  coupon: “”,
  payment_type: “Pay by Card”
  items: [
    {
      item_name: "Example Family",
      affiliation: "SupplierName",
      currency: "EUR",
      item_category: "Standard tour",
      item_variant: "ticket",
      price: 23.72,
      quantity: 2
    }
  ]
                     },                          
                }]
                                       })
          });

purchase

This event signifies when one or more items is purchased by a user.

Parameters

Item parameters

Example

This example shows a transaction when 1 ticket (‘Adult’) of ‘Standard tour’ category plus an extra ‘Upgraded Drink Package’ is purchased by a user.

const measurement_id = G-XXXXXXXXXX; // GA4 measurement id
const api_secret = <secret_value>; // api secret

fetch(`https://www.google-analytics.com/mp/collect?measurement_id=${measurement_id}&api_secret=${api_secret}`, {
  method: "POST",
  body: JSON.stringify({
    client_id: 'XXXXXXXXXX.YYYYYYYYYY',
    events: [{
      name: purchase,          
      params: {
 store_name: "SupplierName",
  affiliation: “SupplierName”,
  widget_name: “embedded”,
  currency: “EUR”,
  transaction_id: “RKT23EB”,
  value: “50”, // the monetary value of all products (tickets) which were added to cart by the user
  coupon: “”,
  items: [
    {
      item_name: "Adult",
      affiliation: "SupplierName",
      currency: "EUR",
      item_category: "Standard tour",
      item_variant: "ticket",
      price: 30,
      quantity: 1
    },
  {
      item_name: "Upgraded Drink Package",
      affiliation: "SupplierName",
      currency: "EUR",
      item_variant: "extra",
      price: 20,
      quantity: 1
    }
  ]
                     },                          
                }]
                                       })
          });

Updated on: 24/01/2023