Articles on: Account Dashboard

Communication - Automated Emails & Notifications for you and your staff

IMPORTANT



TicketingHub is able to send a number of automatic emails and notifications to you and your staff.

To set which notifications you and your staff receive, follow these steps:

Log into your TH account

Click on "Settings"

Click the blue megaphone symbol next to the user you want to change

Check as many types of notifications as you want.


Weekly Summary



Sends you an email with a summary of all sales made for that week.


Daily Summary



Sends you an email with a summary of all sales made for that day.


Guide Manifest



Sends the appointed tour guide an email with the manifest of everyone due to begin the tour/event/venue 30 minutes before the tour starts (timing can be changed).


Every Manifest



Sends you an email with the manifest of everyone due to begin the tour/event/venue 30 minutes before the tour starts (timing can be changed).


First Booking for Option



Sends you an email for the first purchase made for a new product (helpful for testing)


Confirmed Orders



Sends you an email every time a purchase is made


Provisional Orders



Sends you an email when a provisional order is created. Provisional orders can only be created through the back end by yourself of your staff.


Confirmed Provisional Orders



Sends you an email when a provisional order is created.


Transfer Statements



Sends you an email overtime the payment gateway transfers money to your bank account (very useful for tracking finances).

Changing the timing for when the manifest is sent to you and your staff

Log into you TH account

Click on your product

Click on "Settings"

Click the edit button inside the box called Product Settings (top right corner).

Change the manifest timing to whatever is appropriate (30 minutes is the default setting)

last minute booking notice



This is to receive an email for on the day bookings

Updated on: 05/01/2022

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