Articles on: Getting Started

Adding a New Product or Venue + Product Settings

Adding a New Venue and Initial Configuration: A Step-by-Step Guide

Whether you are setting up a brand new TicketingHub account, adding a fresh venue, or introducing a new tour into your existing account, this article will guide you through the process.

Introduction to creating products (or venues)
Information our team needs when adding a new venue
Getting to know your Product Settings
Method 1: Creating a New Product
Method 2: Cloning a Product

At TicketingHub, we generally refer to tours, events, or venues as 'products'.

There are two primary methods to introduce a new product into your account:

Create a new product: This is ideal if you are launching a completely new tour, event, or venue.
Clone an existing product: If the new tour shares the same settings as an existing product in your account, this method allows you to duplicate the existing product with ease.

Information we need to add a new venue

TicketingHub makes it easy to add new venues to your platform, even when those venues need to be based on existing venues.
Here's what you need to do:

Identify the venue you'd like to clone. This could be a venue that you've already set up within your TicketingHub account and works well for your business.

Determine the currency for the new venue. Depending on the location of the venue, you may need to use a different currency than your default one.

Decide on the appropriate time zone for the new venue. This will help ensure that any time-based operations (like scheduling events) are accurate.

Once you've gathered this information, you can contact our team with these details. We'll use this information to create a new venue that matches your specifications.

Understanding Product Settings in Detail

In setting up your product, it's crucial to familiarize yourself with the various settings and configurations associated with it.

Accessing your product is easy: from your Dashboard, navigate to the left sidebar and select Products. This page will display all the products or tours you have created.

Upon opening your product, you'll see six tabs at the top. Each of these tabs provides specific functionality for your product:

Each product can be configured via these functions.

Tickets: This is where you can create different types of tickets (e.g., VIP, Standard), sell additional items, and add specific questions to personalize the tour experience.

The Add Questions feature is particularly helpful for food tours, private tours, or when you want to capture special requests from your guests during the booking process.

Availability: Use this tab to define your product's availability based on seasons or specific exceptions.

Rates: Here, you can set your pricing for individual products, group bookings, and rates based on occupancy.

Combinations: This feature allows you to offer a secondary product at a discounted rate.

E-mails: This tab provides access to all email templates for various scenarios, including abandoned booking recovery, voucher booking, booking confirmation, change of booking, and more.

Settings: Here, you can adjust basic product settings, define cut-off times, set booking constraints, update contact information, add a product logo, and customize PDF tickets.

By understanding each tab and its features, you can optimize your product settings to enhance the overall user experience and maximize your bookings.

Creating a New Product

To add a new tour, event, or venue as a fresh product, follow these steps:

Log into your Dashboard.
Click on the Create button located on the left sidebar, and select New Product.
Fill in the details for the 'New Product' form. This includes Name, Short Name, Currency, Time Zone, Country, Category, Tax List, Description, and Duration under Advanced Settings.
Save your changes by clicking Create Product.

Dashboard > New Product

Fill-in with your product details > Create Product

Cloning an Existing Product

If you already have an existing product, then cloning is the better way to add a new one. Here's how to do it:

Here are the steps in detail:

If your new tour, event, or venue shares the same settings as an existing product, you can quickly create it by cloning an existing product:

Navigate to your Dashboard.
Open the product you wish to clone.
Click on Settings.
On the top right corner, click on Clone Product.
Assign a name to your new product.
Click Confirm to save your changes.

See left sidebar for Products: Clicking on 'Products' will display all your products in a new page; Clicking on a specific product will open this specific Product Page

Product > Settings > Clone Product > Assign Product Name > Follow prompts

By following these simple steps, you can easily manage the introduction of new venues or tours into your TicketingHub account!

Updated on: 04/07/2023

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