TicketingHub Product Settings: A Complete Guide for Tour Operators
title: "TicketingHub Product Settings Explained | Complete Setup Guide"
description: "Learn what every setting on the TicketingHub Product Settings page does — from ticket and voucher configuration to booking constraints, cutoffs, and PDF ticket options. Step-by-step for tour operators."
TicketingHub Product Settings: A Complete Guide for Tour Operators
Every tour, activity, or experience you sell on TicketingHub is controlled by its Product Settings page. This guide explains what each setting does, when to use it, and what happens if you change it — so you can configure your product correctly from day one.
Where to find it: Dashboard → Products → [Your Product] → Settings
Product Details
What is the Product Name field?
The Product Name is the primary, public-facing name of your tour or experience. It appears on booking pages, confirmation emails, PDF tickets, and your dashboard manifest. Use the full name customers will recognise.
What is the Product Short Name used for?
The Product Short Name is a compact label used in narrow display views — such as point-of-sale manifests and internal reports — where the full product name would truncate. It is not shown to customers during the booking flow.
Example: "Amazon Rainforest Sunrise Kayak Tour" → Short name: "Sunrise Kayak"
What are Tags in TicketingHub?
Tags are internal labels that let you organise and filter your products within the TicketingHub dashboard. They are never shown to customers.
⚠️ Tags must be created by a TicketingHub admin before they can be assigned to a product. Contact support to request new tags for your account.
Can I change my product's Currency?
Currency is set when you create a product and determines how ticket prices are displayed and charged at checkout.
⚠️ Currency cannot be changed after the first booking has been made on a product. Contact TicketingHub support if you need to update it.
Can I change my product's Timezone?
Timezone controls all event times, booking cutoffs, manifest delivery, and reminder emails for this product.
⚠️ Timezone locks permanently once a single booking exists on the product — even if that booking has since expired or been cancelled. Contact TicketingHub support if a change is needed.
What does Product Category do?
Product Category classifies the type of experience you offer (e.g. Zoo, Walking Tour, Boat Trip). This is used for correct categorisation when distributing your product through OTA channels connected to TicketingHub.
How do I assign a Tax List to a product?
The Tax List determines which tax rates are applied to ticket prices at checkout. If only one tax list exists in your account, it will be pre-selected.
To create or manage tax lists: Settings → Advanced → Tax Lists
Tickets and Vouchers
What is the difference between Ticket, Voucher, and Both?
Option | What it does |
|---|---|
Ticket | Customer selects a specific date and time at checkout |
Voucher | Customer receives an open-dated voucher to redeem later |
Both | Customer chooses at checkout whether to book a date or buy a voucher |
Use Voucher or Both if you sell gift experiences or want to offer flexible booking options.
How do I set a voucher expiry?
There are two ways to expire vouchers — use one, not both:
- Duration (Months): The voucher expires a set number of months after the purchase date.
Example: 12 months means the voucher is valid for one year from purchase.
- Fixed Expiry Date: All vouchers for this product expire on a specific calendar date, regardless of when they were bought. Use this for seasonal or promotional products with a hard deadline.
What does "Hide questions when booked as a voucher" do?
When enabled, your booking questions are not shown during voucher purchase. Instead, they appear when the customer redeems the voucher and picks a date. This is useful for date-specific questions such as dietary requirements, meal choices, or session preferences.
Ticket Availability Cutoff
Cutoff settings control how far in advance bookings close before an event starts. Both fields support the same time units: Minutes, Hours, Days, Weeks, Months, or Years.
What is "Cut off time when no bookings"?
This setting blocks new bookings within a set time window before an event — but only if that event has zero bookings. It prevents unconfirmed tour slots appearing too close to the start time when no guests have yet committed.
Example: Set to 24 Hours → an event with no bookings becomes unbookable 24 hours before it starts.
What is "Cut off time after the first booking"?
Once an event has at least one booking, this separate — typically shorter — cutoff applies. It allows last-minute bookings to continue once a tour is confirmed as running.
Example: No-bookings cutoff 48 Hours + after-first-booking cutoff 2 Hours → the slot is locked 48 hours out until someone books, then stays open until 2 hours before the start.
What units does Product Duration support?
Product Duration accepts Hours or Minutes only. It is used to calculate the event end time on manifests, calendars, and connected OTA channels.
Booking Constraints
Booking constraints define the minimum and maximum number of tickets a customer can include in a single booking. They apply across the online widget and point of sale.
Minimum tickets per booking
Sets the lowest number of tickets a customer must purchase in one transaction. Bookings below this number are blocked at checkout.
Example: A boat tour that requires at least 2 passengers → set to 2.
Minimum tickets for the first booking on an event
Applies only to the very first booking made on a new event date. Later bookings on the same event can be smaller. Use this to ensure a tour only opens for sale once the first booking is large enough to confirm it will run.
Example: Set to 4 → the first booking must include at least 4 tickets; subsequent bookings of 1 or 2 are accepted normally.
Maximum tickets per booking
Caps the number of tickets one customer can buy in a single transaction. Does not affect total event capacity — only per-booking volume.
Example: Set to 10 to prevent a single customer from purchasing the entire tour capacity.
Minimum tickets from specific tier types
Requires that every booking includes a minimum quantity of tickets from one or more specified ticket tiers. Most commonly used to enforce that a responsible adult accompanies every booking.
How to configure:
- Set a Quantity — the minimum count required
- Select one or more Tier Types — the constraint passes if the total across any of the selected tiers meets the minimum
Example: Quantity 1, Tiers: Adult, Senior, Military → every booking must include at least 1 ticket from any of those three tiers.
Product Address
The Product Address uses a built-in Google Maps search. Once you select a location, it is saved as both a formatted text address and a map link. This address appears on confirmation emails, PDF tickets, and connected OTA channel listings.
Review Links
Add direct links to review platforms such as Google or TripAdvisor. These links are automatically included in post-visit emails, giving customers a one-tap path to leave a review.
Tip: To find your Google review link, search your business on Google Maps → Share → Copy link, or use the format:https://g.page/r/[YOUR_PLACE_ID]/review
Product URLs
Add your website URL and social media profile links for this product. These help TicketingHub surface accurate product information and may be displayed on connected booking channels.
Contact Information
Set a product-specific email, telephone number, and website. These appear on customer-facing booking communications and can differ from your account-level contact details — useful if you operate multiple products under different brands or venues.
Logo
Upload a product logo displayed on POS-printed tickets and the legacy booking widget. Useful when your products operate under different sub-brands that require distinct visual identity on printed materials.
Cover Image
Upload a cover image shown inside the TicketingHub checkout widget.
Requirement | Value |
|---|---|
Minimum size | 400 × 400 px |
Maximum size | 4096 × 4096 px |
Max file size | 5 MB |
Formats | JPG, PNG |
High-quality, landscape images of your experience perform best.
PDF Ticket Settings
Barcodes: Default vs Random Number
Controls the scan code printed on each PDF ticket.
- Default — QR code. Recommended for most operators using the TicketingHub check-in app.
- Random Number — Numeric code only. Use if your scanning hardware requires numeric barcodes rather than QR.
Hide Price on Tickets
Removes the ticket price from the printed PDF. Use this when selling through resellers, agents, or as gifts — where the original purchase price should not be visible to the end recipient.
Assets
Assets are a capacity management tool that lets you attach a finite resource — a room, a guide, a piece of equipment — to one or more products. TicketingHub automatically tracks availability across every booking and prevents overbooking in real time.
Assets must be activated on your account before use. Once enabled, you can create and assign assets directly from this page.
📖 Learn how to set up and use Assets → (link to full Assets guide)
Advanced Settings
Manifest notice time
Sets how many minutes before an event start the manifest is made available to your staff. Ensures guides and operators have booking data ready ahead of time.
Example: 60 minutes → manifest is available one hour before each session.
Enable Custom Pickup Locations
Allows customers to select a pickup point during the booking flow. Pickup locations are configured separately under Settings → Pickup Lists and then assigned to this product.
Best suited to: walking tours, airport transfers, multi-stop experiences.
Waiting Lists
When an event is fully sold out, waiting lists let customers register their interest rather than encountering a hard "Sold Out" block.
- Enable Waiting Lists — Activates the feature on sold-out events.
- Custom Waiting List URL — Redirect customers to your own external form or third-party tool. Leave blank to use TicketingHub's built-in waiting list page.
Frequently Asked Questions
Can I change the currency on a product after it's been created?
No. Currency is locked after the first booking is made. Contact TicketingHub support if you need to update it.
Why can't I edit the timezone on my product?
The timezone locks as soon as one booking exists on the product, even if that booking has expired. Contact support to request a change.
What time units can I use for ticket availability cutoffs?
Both cutoff fields support Minutes, Hours, Days, Weeks, Months, and Years.
What is the difference between the two cutoff settings?
The first cutoff applies when an event has zero bookings. The second, shorter cutoff applies once at least one booking exists — allowing last-minute sales on confirmed tours.
How do I add tags to my products?
Tags must first be created by a TicketingHub admin. Once created, they can be applied to any product in your account. Contact support to request new tags.
What is the minimum image size for a product cover image?
The minimum size is 400 × 400 px. Maximum is 4096 × 4096 px with a 5 MB file size limit.
Where do I manage tax lists?
Go to Settings → Advanced → Tax Lists in your TicketingHub dashboard.
Need help configuring your product?
Contact us via the chat widget in your dashboard. Our support team can walk you through any setting and help you choose the right configuration for your tour or activity.
Updated on: 10/04/2026
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