How to Set Up Custom Questions for Customers

Updated: February 23, 2025

Ever had a guest show up with a nut allergy you didn’t know about? Or realised too late that someone needed wheelchair access? Missing key details can lead to last-minute chaos—but it doesn’t have to.

With TicketingHub’s custom questions, you can collect important information upfront, ensuring a smoother experience for both you and your guests. Whether you need to ask about dietary restrictions, special assistance, or group preferences, setting up custom questions takes just a few clicks. Here’s how:

Steps to Set Up Custom Questions for Customers

Step 1: Access the Product Settings

1. Go to the Product you want to modify.

2. Click on Questions.

Step 2: Add a Custom Question

1. Click on Add Question.

2. **Fill in **the on-screen prompts:

• **Question **– Enter your custom question (e.g., "Do you have any food allergies?" or "Do you require special assistance?").

• Question Type – Select the format: Single-choice select, Multi-choice select, Text field

• Options – If you selected single-choice or multi-choice, define the answer options.

• Only Show for Specific Tickets – Choose whether this question applies to certain ticket types (e.g., Adult, Child).

• Additional Settings – Toggle options for: Making the question optional, Asking one question per ticket, Grouping responses together.

Step 3: Finalise and Save

1. Review the question setup to ensure accuracy.

2. Click on Create Question to save.

No Sweat!

Easy, right? Your custom question is now active, helping you gather key customer details effortlessly during the booking process. No more surprises—just smooth sailing from booking to tour day! For more details, you’re always welcome to reach out to our team. We’re just one click away!

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Updated on: 24/02/2025